Stanbrook Abbey Hotel, Worcester

Stayed at Stanbrook Abbey for one night - one of the best sleeps I have had for a while! Dinner was lovely, very relaxing and food was delicious, and we got a nice birthday plate for my partner - thank you! Breakfast was also delicious, and make sure you explore the whole hotel, they have a games room which we really enjoyed before dinner. Thank you all for a great stay.

My friends and I visited Stanbrook Abbey recently, for 'coffee and a catch up'. I had never been before and so was particularly looking forward to going. The weather was beautiful and we sat outside on the terrace. When the waitress came out to us, first impressions were not promising. The waitress was quite sullen and abrupt when we asked about the choice of cakes on offer and as there was only one cake available and no option to have any type of pastry, we just ordered our hot drinks. The reply from the waitress was, "so you don't want any cake now then?" Our hot drinks came out and even though we had also asked for a jug of tap water, a member of our party had to go in and remind them that we had also asked for water. We were sat outside on the terrace for about 2 hours and at no point did the waitress come back out to us. When it came to paying the bill, the waitress rang up the final amount and we asked if we could all pay separately. We were told that "we don't give change". Two of us had the correct change, my friend had a £10 note and so used the coins we had put on the counter to sort out her own change. At this stage I actually saw the waitress roll her eyes. The last person in our group asked if it was easier if she just paid the whole amount on her card and then take the cash from the counter top. "Not really" was the response. Before we left, my friend kindly asked the waitress if she was feeling ok, as we felt let down by the service we had experienced. We explained that we had felt an inconvenience, that she had not been very friendly and that we had been left very disappointed. Each point we mentioned, she came back with an answer. It was extremely uncomfortable and was witnessed by another member of staff. We remained calm and were merely giving feedback to how our experience had made us feel. What we really needed to hear at that moment, was "I'm sorry if you have been made to feel like that today"

What a fantastic venue! Had the most perfect wedding day anyone could have wished for!! The staff were amazing, very attentive & patient, nothing was too much trouble?! The food was excellent. Generally very well organised & professional. With many thanks to the whole team, love from Karen & David Turner xx

Phil and sare had the most amazing day and evening at stanbrook abbey, greeted by miley at reception and so also dugy ,makes you feel so welcome, also had a chat with lucy the chef who told us what was for Sunday lunch and it wad 1st class,drinks served by kevin ,such a natural to the hospitality team .love this place ,thank you

Stunning approach to the hotel,a friendly greeting at reception and from the staff.The suite that we stayed in was amazing....very spacious with loads of character. We were hoping for a quiet relaxing weekend from our busy working life and that's exactly what we got.You could here a pin drop at t night.....great for a get away from it all chill weekend.

A hidden gem A really quirky luxury hotel , amazing service throughout from check in , the bar area, bar food and the breakfast staff . Stayed for a work trip and wished I had more time to discover this amazing property - so I’ve booked again for a personal trip !