Whatley Manor

很温馨的莊園氛圍

Perfection, fabulous welcome and shown to the accommodation, all staff happy and friendly , food the best with dietary needs catered for, michelin taster an experience not to be missed at least once, spa and treatment excellent, nothing else to say as it was the most perfect hotel ever to spoil your self.

Whatley manor We have stayed at this luxury hotel before and it was a very pleasant stay. So after some health issues we decided to spend 2 nights here as a treat and a relaxing time in a Junior Suite We arrived and were shown to our room which seemed very pleasant although very cold. On ringing reception to ask about the heating we were told that one of the 2 large radiators in our room wasn't working and after investigation was further told a new radiator has to be 'made' for the room! Fine in the summer but not when the temperature outside is very cold. We ended up with 2 electric heaters in the room to compensate. Not very high end! No offer of a room change either. NB: Noticed a review from Feb 24 saying heating in this room did not work! Must take a long time to make a new radiator! Why let a junior suite room of £600 per night with inadequate heating? No apology by management who were notable by their absence. The room was pleasant but dated with a small bathroom with a shower cubicle that leaked! Also no turndown service which was a surprise at a 5 star pricey hotel. The bed was very comfortable though. Another surprise was a 10% service charge added to our bill including accommodation! And after ordering two cocktails at £20 each we were charged £4 for crisps!? Seriously? I'd call that penny pinching. We ate at Greys twice. Sunday lunch food was excellent. However the service was shocking. At a high end restaurant should we really have to look after ourselves - no wine or water poured and had to ask for our table to be cleared and catch a waiter/waitresses eye for service. Most staff were not engaged (some just miserable) even though they didn't seem that busy. Our second meal the next day - the staff were a complete contrast. Attentive and pleasant. And professional. USP ports needed, room needs a refurb and consistency in service required. On a positive note the gardens are fabulous and will be stunning during the summer time. Sadly we felt things weren't quite right with this stay at WM. You pay high prices you expect a certain standard.