Travelodge Maldon

Me, my fiancée and our little one who is severely autistic, had a room booked in the Malden travel lodge for 12/07/2025 until the 13/07/2025. This was a spontaneous stay as we originally had plans to go into London to celebrate my fiancées 30th birthday but due to unforseen circumstances we could not go hence the stay in Malden. On arrival we were met with water dripping from the ceiling at the air con unit. Which provided wet flooring which wasn’t nice to start with. Our little One due to her autism tends to gravity toward windows and like to look out of them, we noticed that the window would open way more than it should and potentially she could fall out. She put her feet out numerous times and this was very stressful and scary for us. We went downstairs to ask for a key to lock the window so that no harm ever happened but we were met with rudeness and abruptness regarding this by the reception staff. We were told there is no keys to do this but on the lock there is a key hole in lock for a key to lock the window. We explained the situation and again was told nothing can be done about it. We asked to go to a different room in a different level as we were on the 3rd floor but again no locks for the window. Me and my fiancée did not sleep a wink due to the fact of fear and did not enjoy the hospitality or services given by travel lodge. We are very unhappy and I would like to know what you will do about this and what compensation you can provide because this experience was utterly disgusting and unfair. Best wishes Mr smith (Room 304 travel lodge Malden town centre)

Had a fantastic stay at this hotel. Check in with Clair on the reception very professional went out her way to make our stay perfect she was very helpful. Even brought iron up for us and gave us detailed information Thank you for the team for making our stay enjoyable.. Comfort bed and room too..

It was a very hot night but the aircon did not work. We opened the window to try and cool the room and were then woken at 4 am by the screaming seagulls outside We spoke to reception the next day who were very apologetic and explained that there had been an issue with the aircon in the building for some time and it was difficult to book an engineer to fix the problem. Apart from that the room was very good

Seamless check in quite hotel nice staff it was a breeze. Great service with a clean room and the hotel was up to date with bar area and restaurant

Checked in on one of the hottest days of the year so far only to find the so called air conditioning stopped working every two minutes after switching it on !! The receptionist said a fault had developed that day and an emergency engineer was on his way to fix it ( we found out from other people stating that it has actually not been working for over a week!! That night was extremely uncomfortable due to the heat and got very little sleep and to make things worse they gave a couple the key to my daughter’s room !!! No shower gel / shampoo in the dispenser as well , would recommend finding a premier inn nearby

Room was ok and bed comfortable Good location and free parking. However Aircon not working, the fan provided was totally inadequate to cope with a hot day..