Ramada by Wyndham Makkah ZAD Al Rawda

It was amazing. I am strongly recommend it for everyone who want cleaning.

top service

Finding a truly accessible hotel in Makkah can be challenging as many do not meet the needs of wheelchair users, even when advertised as "accessible". During my previous visit, a well-known five-star hotel in the Clock Tower lacked a proper accessible bathroom. However, Ramada by Wyndham in Al Rawda exceeded my expectations, providing a genuinely accessible experience with a well-designed bathroom and toilet. The staff were exceptional, especially the floor manager (whose name I, unfortunately, forgot). He went above and beyond to ensure my comfort, even preparing my room and allowing me to check in four hours early at no extra charge—a gesture of true hospitality. The breakfast menu offered a fair variety of options, catering to different tastes. For fellow wheelchair users, the only minor concern is the size of the shower chair, which is quite small (about 1 square foot). Guests should be mindful of balance while using it. It would be great if the hotel could consider installing a slightly larger chair for added safety. Overall, I highly recommend Ramada by Wyndham in Al Rawda for wheelchair users looking for a comfortable and truly accessible stay in Makkah. The hotel’s facilities and exceptional service set a high standard.

Service blanchisserie à revoir Hôtel très fréquenté, chambres confortables et plutôt calmes au vue du monde présent. Le séjour aurait pu très bien se passer si l’on n avait pas perdu les vêtements que j avais préparé pour le service blanchisserie. Ceux ci ont été apparement jeté à la poubelle. Tous les jours, on m’a répété qu’on allait nous les apporter pour finalement nous dire qu’ils avaient été jeté à la poubelle car laissé devant la porte. Aucune possibilité de voir le directeur, ni aucun dédommagement proposé. Nous avons demandé qu’ils regardent les caméras de vidéos surveillance mais sans succès. Niveau d anglais du personnel très moyen ce qui ne permet pas de communiquer facilement. Concernant les navettes, c est assez simple de se rendre au Haram, but du voyage en moins de 10 minutes mais bus bondé, compter encore 20 minutes à pied pour rejoindre clock tower. Literie confortable et chambre spacieuse.

Communication is a problem, staff only speaks Arabic for the most part. Big language barrier exists for English speakers and Arabic speaking staff.

The rooms and beds are small.