Violet Al Azizia Hotel

الفندق فخم و نظيف، قريب من جميع الخدمات يبعد عن الحرم في حدود ربع ساعة بالسيارة، تسجيل الدخول يأخذ وقت نظرا للطلب المتزايد، المواقف غالبا ممتلئة و لكن الشباب متعاونون، سلمتهم مفتاح السياره و تم ركنها في نهاية اليوم، الفطور لم يعجبني كثيرا و لا يوجد تنوع

We had the worst experience . No room service available. Called the room service to clean up our room but no response unite next day . On day three we were given a plastic bag with room toiletries. Parking wasn’t available in the hotel parking lot.. we stayed for 3 nights /4days .. Won’t recommend it to anyone.

اسوأ فندق اقمت فيه من حيث موظفي الاستقبال حيث استغرق الدخول ٤ ساعات والغرف غير جاهزة للتسكين وموظفين الاستقبال بيتخانقوا مع النزلاء كاننا شغالين عندهم بمنتهى قلة الاحترافية والذوق وايضا الباركنج الدخول بالفلوس للموظف الكل عايز رشوة واكرامية عشان يساعدك والادارة ضعيفة رغم كبر الفندق وامكانياته لو اهتموا شوية سيكون افضل الفنادق لكن لن اسكن فيه مرة اخرى ولا انصح فيه

設施：好 衞生：乾淨 環境：漂亮乾淨 服務：好

I informed the hotel via message that I would be arriving late. None of the phones are working, and no one is answering. I arrived at the hotel at 12 AM and was made to wait for 2 hours due to the incompetent and clueless hotel staff. Additionally, the receptionist said they didn’t speak English and mocked me in a very rude manner. I was ashamed in front of my family. This level of disrespect is completely unacceptable. Four of my children were so exhausted they had crying fits. I came to Turkey with my guests and we were humiliated. Only after two hours were the rooms finally arranged. They took our passports and didn’t even complete the registration process. I can’t understand such disorganization and disgrace. I couldn’t reach anyone at either trip.com or the hotel. I had no choice but to accept the rooms, and we barely managed to settle in. What will be done about my distress? I had planned to do Umrah early in the morning and then head to Medina, but now it’s 2:30 AM, and I’m writing this message. Furthermore, when I arrived at the hotel with my car, they also made an issue of the parking. They said the parking lot was completely full, even though there was available space right in front of the hotel. They didn’t allow me to park there and the hotel staff shouted at me. I had to park my car in an unsafe area far from the hotel. I will pursue my rights to the fullest and will make sure this message reaches as many places as possible. I will also pursue legal action to claim my rights.

服務態度極差 差點想報警  去到酒店等了三個多小時都沒把入住辦理好  不建議入住 和朋友開心過來副朝 把人心態都搞崩了 軟件上的好評全是刷的  從沒住過想這麼差的酒店  前台那幾個服務員遲早有一天會把酒店幹倒閉  強烈投訴前台服務員  大堂經理也是一個樣  趕緊換人吧