DoubleTree by Hilton Makkah Jabal Omar arvostelua

Stayed here again afetr Hajj as the hajj experience was great. This time round everyting was great except for one which I will come to. Room, bathroom, lobby and all parts are clean. Service workers are good. Reception and front desk arab and other workers were very nicee. ONe of the arab guys was helpful in a query which i appreciated. Room service for in room dining is decent. I would say in room dining is cost effective than eating at the buffet if want to spend wisely. One negative aspect was they were soing some photoshoot in the lift section which is why they prevented us from taking the lift after coming from the heat outside. It was an arab that prevented us. The moment we started showing our annoyance and frustration, thats when one of them made sure they stopped their business and allwos us guests to go to out room. I feel like maybe we were are arabs thats why we had this treatment of disrespect. I truly hope this does not happen next time.

فندق مراح

Very good hotel with comfortable amenities, but it is not within walking distance to Al Haram in Makkah. A shuttle bus is available, which helps with transportation. The staff experience was mixed — the male front desk team could benefit from significant customer service training, as their approach felt a bit aggressive and lacked warmth. In contrast, the female staff members were much more professional and caring. I especially want to highlight a lady in niqab who assisted us with booking a car from the hotel to the train station. She went above and beyond, refusing to leave after her shift had ended and staying to ensure we secured the car on time. Unfortunately, I did not catch her name, but she was truly outstanding! One disappointment was with the connected rooms — unlike the photos, they did not feature king beds. Instead, we received four single beds (two in each room), which was not ideal for a small family. Overall, it was a good stay, but the hotel should improve cleanliness and maintenance. Despite being a relatively new property, it was clear that facilities management and housekeeping standards could be much better.

Grootse minpunt is het bed. Veel te zacht. Ontbijt was oke maar mist variatie in het aanbod. Je zit soms in een andere zaal maar aanbod is eigenlijk hetzelfde. Shuttle bus is eigenlijk alleen handig al je naar de Clock Tower wil. Naar de moskee is lopen de snelste optie. In het gebouw zelf zit ook een supermarkt. Wel handig als je snel iets nodig hebt.

فندق نظيف جدا بجانب الحرم المكي

We did umrah and the service was amazing

It was a great experience overall. The reception staff was really helpful. Although haram is only 5 minutes walk away they have shuttle service available every 5 minutes. It drops you off very close to Al Tauheed hotel.

Double Tree in Makkaah provided me the best and wider room I've ever had the many times I've been in Makkah. Well done Double Tree I will definitely come back

Service déplorable : téléphone hors service, internet payant et de mauvaise qualité, personnel inexistant et non à l’écoute. Je ne recommande absolument pas cet hôtel, qui présente bien plus de défauts que de qualités. À fuir ! Une très mauvaise expérience, il ne mérite en aucun cas ses 4 étoiles.

The worst hotel service, NEVER AGAIN. They steal from your luggage so be very careful. 5 star hotel with 0 star staff

شاكرين ومقدرين لكم حسن التعامل والتجاوب

Everything was amazing

Le séjour a été parfait

It was a wonderful experience being my 2nd time in the same hotel. Check in was a bit hectic as there were no rooms and we had to hang around for an hour or more. Overall, it was worth it