Al Safwah Hotel First Tower 1

Mantab

I often attend umrah along my friends and my stay is at places such as Hilton and the Clock Tower. Stayed here for the first time and it was a total nightmare. The duty manager who’s name was supposedly Abdurahman was extremely rude and arrogant, he treated us as if we were staying there for free. We were 6 elderly women and were given rooms of different floors despite us booking them on the same floor, this became a great difficulty for us. Not to mention the horrible service!! I would suggest not staying at this hotel ever as I really regret it and you will too.

The hotels chased us out because of misunderstanding with our travel tours. They are very rude and have no ethics in hotel management. Our tours were supposed to replace us with another hotel that day, so they told us to wait for notice. Then 230pm, 2 goons like gangsters chased us out claiming we suppose to check out at 12pm. I told them to talk to the agent because booking were made between them and they refused and insist we go out immediately. I even asked for 30 mins to pack and they refused! We checked out and I complained to the agent who apologize saying it's a miscommunication. Usually the hotel wont act like this and it's normal to exchange room at odd hours. I'm extremely frustrated for the hotel management who did this at religious city! They can just call me at 1130am like normal hotel to inform to check out. And take it out with the agent.