Voekt
18. maaliskuuta 2025
EXTORTION & ILLEGAL DETENTION - Avoid this criminal scam Hotel at all cost.
DO NOT BOOK THIS HOTEL! The I'M Manila Hotel extorted money from me and illegally detained me from leaving the hotel during check-out.
The staff claimed to have found a micro crack in the bathtub, for which I should pay a full new bathtub (the bathtub was not used during the stay and no proof of damage was provided) - I was refused to leave freely and my driver was blocked from leaving with me until I would pay.
Even though I did not cause any damage, I offered to take this to my insurance which the hotel refused as they wanted to receive money on the spot!
I have since received the money back with an offer of a free stay or a free massage, which is a joke for this criminal behavior. The hotel management refuses to provide any proof that future guests won't be harassed and extored the same way as I was and they even refuse to officially apologize for this incident.
I have reported the hotel to the trip management, to the department of tourism and the department of trade & industry
To Trip.com - do not cooperate with this Hotel anymore
To any potential customers: save yourself the trauma - book elsewere (go to the Peninsula, its down the road and amazing)!
Käännä