Vieraskäyttäjä
29. lokakuuta 2024
We were here a few years back and loved everything about the place. Although priced slightly high, the place delighted us with every little detail. Hence we decided to come back here. Sadly, this time around its a disappointing. With delays in getting through the fone to the Alila host, to absolutely rubbery and hard paneer delivered in room dining, to the most uncomfortable mattress leading to severe joint pains, this place surely hasn't managed to keep up. The most frustrating part is the defensive response from the team that all Mattresses are completely new, thereby making the customer feel dumb and outright denying the customer experience. Not just the mattress, the cushions anywhere on any sofa or chair all across the hotel are absolutely devoid of any support or bounce and the staff insist its all new. This is terribly disappointing, and the place is best avoided. If you stay here and sleep on these "new" Mattresses you're surely going to need another vacation to recover from the aches and pains of this one.
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