Pacific Views Resort

Good everything perfect, receptionist great helpful

The apartment was with fantastic view of Pacific ocean and Nerang river.Well equipped kitchen.The gentleman Craig was very helpful.Below the building there is convenient store 24/7 which is nice.7mins walk to Main tramp station and 20 mins walk to Surfers Paradise downtown.

We were very disappointed in our accommodation at Pacific Views 8th floor Apt 18 considering how much it cost us. The stay of 8 nights was for our diamond wedding anniversary with our son,daughter in law and their daughter who is 4 and a half. The weather was cold when we arrived on a late check in and the free standing heater didn’t work. There was a limited supply of blankets for the beds. The air conditioner had a notice saying do not use for heat. The unit was so thick with fluff I wouldn’t have used it for cooling either. I don’t think it had been recently serviced. The clothes dryer was in the same state. The cleaning staff should have been checking the dryer. We were provided with a new fan heater on the Sat morning which meant morning and night we could heat the Apt. Kitchen crockery was a mismatch, oven needed a clean and the furniture was shabby and grubby. Mattresses were very old and needed replacing. We received an email to say there was a mid week clean due on the Wed but on arriving home discovered it hadn’t happened. The toilet cistern in main bathroom was discoloured brown from a leak. The concierge provided clean towels and the basic Apt clean was done the next day. We had clean sheets for the last two nights. The linen was very clean and the view from the Apt was lovely.

A lovely lady checked us in and that was where our enjoyment here finished. Disappointed is an understatement We paid for a Superior apartment but it was in dreadful condition. I hate to think what the standard ones are like. Or did we pay for superior and get the standard. We will never know as nobody was interested in talking to us. We went to talk to reception to advise of our dissatisfaction but the guy was totally disinterested in engaging in any conversation. A complete lack of respect and interest. I know these are privately owned and everyone is different, but management must surely ensure that certain standards and quality of furnishings are met. A start would be to actually check the cleanliness of apartments before people occupy such as floors, showers, crockery, cutlery, windows The apartment was really knocked around and was filthy dirty, see photos. Most of the lights were hanging out of the ceiling in the living/kitchen area, dirty chipped cups and crockery. Internally the windows were filthy, particularly above the sink with food debris splashed and dried on them. The bathroom broken vanity cupboard and draw, showers hadn't been touched and red rust toilet roll holders. This was a special few days for us all and we wish we'd stayed at home.

STAY HERE AT YOUR OWN RISK. The room at this resort harmed my children, was extremely poorly maintained and the customer service, and lack of care from management, was the worst I have ever experienced. We paid over $600 a night to stay in a 2 bedroom apartment and here were all the issues we experienced: - The room had multiple maintenance issues, many of which are a health and safety concern, and two issues brought physical harm to our children: there was an issue with their fridge which did not keep our food at a safe temperature causing our children to be sick. After bringing this to their attention there was no concern showed for the wellbeing of our children, no apology made, instead they told us that our matter was not urgent and, even worse, placed the blame on us, accusing us of “tampering” with their appliance. Why I would tamper with an appliance to cause my own children to be sick is unfathomable to me and it is clear that placing the blame on the customer was to avoid the very reasonable request I made of being reimbursed for the food that was wasted due to their faulty fridge ($81 for fridge items and $62 for breakfast out when we discovered that the milk had gone off despite being in date and only recently being opened). A small compensation in the scheme of an over $6600 stay. My child is still suffering medically a month after the stay and the manager has told us to employ a solicitor and that they will not compensate us. The hot water tap in the ensuite was broken, when rotating the tap to turn it off, it never turned to be completely off, instead it continued to rotate and the hot water came back on full blast scalding our child (a plumber came 3 days later to fix it, there was no apology made based on the harm that resulted). After the ensuite shower issue we then used the main bathroom shower which was blocked and caused flooding all over the bathroom and carpet into the hall (carpet remained uncomfortably wet for 2 days after this incident). Other maintenance issues included: the light globe in the laundry was not working upon arrival, there were insufficient kitchen utensils / supplies which was resolved when we informed them (one would think this would be checked beforehand), the child safety chain on the loungeroom blinds was broken, the door stop on the front door was broken, there were stains all over the carpet, holes in almost every wall, ripped cushions on the outdoor furniture, and the cot supplied (at additional cost) was musty and had cobwebs on it requiring me to clean it. - The spa in the common area was filthy. - Check in time was 2pm, at 2pm the room wasn’t ready, it was still being cleaned. Reception said that they would message us when the room was ready. Never received a message. - The room was supposed to supply milk, dishwasher powder, dishwashing liquid and laundry liquid. These were not supplied and we had to request them. The milk had not been delivered and then was never supplied. For your own

Stayed for four nights and really impressed with our accommodation. Super clean with enough of the basics to self cater if we wanted. Relaxing Ocean view and in walking distance of great cafes and restaurants a comfortable distance from Surfers central. The managers were very helpful and an added bonus was the incredibly good coffee at the Winey Cow right on the corner of the building. Definitely coming back to stay when we are next on the Gold Coast.

Pacific Views Resort, Unit 1538: Pros: 1. Nice, quiet location across the street from the beach and just a short 5-minute walk to Tedder Ave and 10-minute walk to the tram. 2. Great, friendly, and helpful staff. Craig & Renee are so great! 3. Ocean views. 4. Washer/dryer in-unit with detergent. 5. Full kitchen with dishware, glasses, utensils, etc. 6. Large, very spacious units. 7. Cafe and a 24hr 7-11 store are just steps away. 8. Accomodated my requests for an early checkin and late checkout. 9. No housekeeping, which I like since it increases privacy and reduces the risk of theft. Supplies are available from reception, if needed. 10. Bus stop located just across the street. 11. Easy on-site and street parking. 12. Good water pressure and super hot water, if you want it! Cons: 1. Wifi is very slow/unreliable. 2. Lots of nearby buildings restrict unit privacy, so I kept most of the window shades down during my stay. 3. Random stains on the carpet, furniture, shades, etc. 4. Some patio funiture is falling apart and should be replaced or removed.

We booked direct and asked for a north facing superior two bedroom apartment. We got a room on the 20th floor but on the right hand side, which meant that the sun disappears after about 7-8am. The room itself needs a refurbish before I would call it superior, very tired. Vinyl peeling on the dining chairs, bedroom curtains held closed with pegs and part of the sofa broken. Top it off with the indoor pool was freezing. Shame because we love staying here previous times.

1st to be positive, it is a fantastic location and the common areas are kept extremely well and it seems to be managed very well. Like most of these apartment buildings they are individually owned so it is completely luck of the draw. I booked a low floor two bedroom two bathroom apartment and I regret the low floor aspect as the noise from the road and building sites is incredibly bad from about 5 am every morning. Also the specific room that I was in was in a horrible condition plaster marked; in corners completely naked of any plaster not to mention the whole place, needing of a paint. The carpet is stained and there are threads pulling from many areas, most of the curtains do not work or cover the windows and the blinds are more broken than they are operative the appliances work and do the job, but they're old (you really can't complain about that), but the crockery and cutlery wasn't clean and is in short supply and terrible condition, not withstanding the fact that it is extremely cheap and poor quality to begin with.