Oxygen Resorts Mahabaleshwar

Good things about stay: 1. Location very near to nature. Loved it. 2. Food is good not good things: 1. No wifi signal in room 2. Inside room things are not so good. Bed quality is bad, ac did not work. 3. Amenities provided like tt bats, table, and other things are not good quality. 4. They can provide more amenities to attract guests.

Nice hospitality and all services, food are excellent quality, but this surround nearly no small restaurants available but resort can fullfill the all types of food requirements. timing punctual staff, location was very beautiful places, there is non of hotels in that area so it's amazing we are very happy with stay this Indoor Play games facilities overall children and adults very nice. Staff is very helpful spacial mentioned Mr.kanagaraj Front office Anitha, Tushar Service Mr.Kiran, Rajesh,gourav Roshan nice behaviour and very helpful. Defently I'll come back this property and I referred for oxygen group.

i faced issue with electricity, no wifi connection was there only available at dining area and reception and telephone also was not working…food was good and stay was also comfy…view wise also good

Pathetic service and I will definitely never recommend this property to anyone. Worst experience ever,from beginning to end, we checked out on the same day coz we couldn't stand the stinky smell of wood, the down fall started from reception when mrs. Pooja, was kind enough to professionally make us pay for the food which was part of package. then we request a room change becoz of the unbearable smell, the staff had the audacity to just spray room freshener and give another same room. Then the great staff who didn't even help us with luggage to the car, very professional, sarcastically👏. Most crazy part it they didn't let us cancel next day booking as well and we paid for 2 nights and 4 meals just for staying about 2-3 hrs there.and no refund. Pathetic service and I will definitely never recommend this property to anyone. If the PR team or the sales teams or any manager is reading this,it's a request to please inculcate some manners and basic etiquette in your staff coz this is not how this industry works as I'm also a hotel management students and I'm working with Marriotts international, it's very upsetting and a very big let down. 👎👎👎👎👎,these a 5 let down rating from my side. I would be more than happy if this property contact me back and discuss how they can improve...coz a hell lot of improvement is needed.🙏

we have booked 3 rooms and visited this property on 01jul-02jul. at reception lady staff have cleared formalities and other f&b manager came to introduce us about rooms. both of them not explained that AC is only available in 2 rooms out of 3 which effect lot to our stay over there. same was complained to in charge MR KIRAN, he said other room not available or else i can shift to other room, another problem phone lines are dead, Lavatory flash not working but they don't have solution for anything. GM Mr. SHINOD switch off the phone at night and in the morning he said i was hear only but due to network my phone was down may be, as per his other staffs available there, he does like this only so staffs are also helpless. at the end of the argument and around 12:30 am midnight we came to know that out of 18 cottage only 2 rooms are there with AC. next day morning, lights gone and as per staff diesel also not available for generator its hard to complaint morning routine. but again staff leave their desk and was helpless to answer they were hiding their self from guest. around 10:00 am MR SHINOD came to the picture, listen us and our problem and at last he said sorry sir this is only we can offer, we are helpless. we have complain for the same to booking agent and ask for refund also, but no response from Hotel team. Pros: well designed cottage they need to maintain it at priority. Cons: Reaching to the property is not easy avoid at night and when fog is there, No responsible Staff for any solution, Poor Management (we can say no management staff only "iski topi uske sar" behaving staffs and last they say Sorry we are helpless), Restaurant Smells so bed,

Good ambience. Clean stay.