Pullman Magenta Shores Resort

Got lucky to be upgraded to the 3bedrooms villa! Have own car space correspond to the villa. Overall hygiene is acceptable. Amenities are adequate to family use. Not expecting luxurious experience but definitely a cozy one here. Reception staff is friendly and work till 10pm. Many guests are here for the golf, which is incredible.

found 5 cockroaches and bug body parts on bed and near kitchen; broken glasses upon arrival in cabinet, almost cut my child’s hand when he tried getting glasses out for water. Overall disappointed in cleanliness, expecting better from a 4 star resort.

An underwhelming experience for our first stay here. We booked this location for the advertised resort style amenities, pools etc and certainly paid for resort quality accomodation. Our room was tidy enough but on closer inspection was quite dirty and in need of a deep clean.. from filthy curtains, mouldy shower, dirty bathroom door etc. The rock pools are very clearly neglected with bird poo over almost all pool chairs, debris and baby wipes in the pools. The food for the most part was disappointing. The pool bar wasn’t opened everyday which was advertised as being open and one of the main reasons we booked a girls trip here. When it was open had very little choice of drinks with exorbitant prices. The staff were friendly.

Booked this hotel as a birthday gift for myself. I expected that being a luxurious accommodation, every details will be checked so our stay will be comfortable and memorable. I was wrong. The villa’s aircon was broken and we were given two fans to use instead. With humidity on that night, the fans cannot cool the place. With the amount they are charging, I expect they take extra mile for their customer.. i am so disappointed and not happy.. not worth the money to stay here. Plus, they do not provide bottled water for the guests.

Nice resort and good facilities. That said everything costs money in this resort. Will be good if some facilities can be made complementary

We were very happy to stay here as we booked 3 bedroom villa; the bedrooms are very spacious . Kids had lots of fun in the lagoons swimming pool. We heard also have tennis courts which only cost $5pp including racquet but we didn’t have time to play. We definitely will recommend friends and we will come back here again.