Fergus Club Mallorca Waterpark

Going to make this a fairly quick review. Booked via Jet 2 and believe we were missold a holiday and seriously mislead ny jet 2 by the artist impression photo. We arrived at fergus club mallorca water park around 3am after a 3 hour delay with jet2. We were exhausted after a tiring delayed journey and 3 young children.We arrived in our room and I nearly cried. I rarely complain but we just felt wow do we really have to stay in this room. We have been sold a false holiday, this is not a 4 star complex in any way. The words to describe the conplex is basic, vile, grotty. The whole hotel requires a complete refurb so the fact Jet 2 were advertising this place as a refurb with artist impressions was incredibly misleading. My youngest daughters 5th bed was falling apart with no bedding. The room was dirty and in dire condition. Fixtures broke. Safe they wanted to charge. Filthy fridge, bins, walls, floor and worst of all the bathroom.....just disgusting. The light fitting looked like the only new item. Tried to get some rest but fire alarm started going off. We were also right next to theatre area and completely exposed and affected by noise which we explained to Jet2 but they did nothing. We were incredibly dissapointed. We begged Jet 2 to address our issues and find us alternative accommodation or a better standard of room at the very least but nothing due to complex being full to capacity. The worst thing about this place aside from how grim the accommodation was was there was absolutely no sunbeds available and the place was rammed.  Rarely got a sunbed as we refuse to wake at 5am abroad....one day we managed to get a water bed by chance and this was our best day so was lucky but people left them all day and this was not fair on other families......there was enough space for them to invest in more, especially around waterpark but they have not which is frustrating. Food not great just about edible over breakfast, very chaotic and did not enjoy the dining experience in the slighest. We had to queue 30 minutes for breakfast and dinner in a so called 4 star resort. Asked for a coffee at one bar and offered a plastic cup for it, ...ice creams rubbish.... Bad reviews are mostly right. This is nothing like the artists impression in the brochure as per the very initial advertisment so hopefully they'll advertise it for what it is now so expectations are not false and needs to drop to a 3 star. Areas around pool dirty can tell it used to be mallorca rocks. After a few days of being here I started getting a strong sense of deju Vue only realised I stayed here in 2008. The steps to big slides are absolutely filthy and top of slides even worse. Couldnt even sit near edge of pool it so dirty and the smells in certain areas were vile. The far pool was the nicest. Pool water in little kids area vile. Worst purported renovation i have ever seen....was better in 2008. Good points weather good and kids happy enough, they liked the popcorn and candy floss machines..

D.A.D Dirty and Dated. Avoid This hotel could be great if was ran properly. We stayed here for four nights arriving late on the first night and by the afternoon of our first day there we were trying to move. The location is great the facilities are great but the whole place is just dirty and in need of renovation. On arrival our room floor had hairs everywhere and there was a big clump of hair in the toilet like the cleaners had thrown it in to get rid of it but then forgot to flush it away and then despite leaving the sign on the door all day asking for the room to be cleaned the cleaners never came back until our third day and that was only because I’d complained because we were having to reuse towels that we’d left on the shower floor and wash our cups and empty the ashtray. We barely slept either because the bed was so hard. The worse thing about the place though is the pool areas. We saw a few kids with cut feet from broken tiles and there’s daily reports of ear infections and sick children from the swamp like water. My kids went down the slides as that pool looked ok but none of us stepped foot into the others we just went to the beach instead . The food was average 3 star all inclusive fayre but we wouldn’t eat that either as seeing how dirty the visible premises were I dread to think what the state of the kitchen was like. This place needs a serious overhaul to even consider being classed as a 3 star so to be sold as a 4 star is joke based purely on its facilities. There’s better hotels cheaper

Crap. Total crap. The food was terrible, the chicken I had was bright pink, my dad’s pork was undercooked. Room door doesn’t shut properly and felt unsafe. Beds comfy, water park good but nightlife crap and so is the entertainment, 3star at a push.