Marco Polo Residence Hostal Boutique

O banheiro é horrível. Os quartos fedem a cigarro.

Tranquilo y cómodo Habitación correcta, cama cómoda, baño bien equipado. Resulta un poco extraño que no haya personal presencial pero no tuve ningún problema por ello.

Great for the price The hostel is in a great location and is modern. The hostel is in the center of Madrid so there is outside noise but this is to be expected however there is also quite a bit of noise from inside including when the room nextdoor uses water which was surprisingly loud. We didn't receive the check in emails but the staff were very friendly and fast to solve these issues for us. And on one occasion our code for the door didn't work but again the staff were very helpful and resolved the issue quickly. This is not a luxury hotel (and it doesn't claim to be!) but it was ideal for the price point it has a few snags but we still had a very enjoyable stay.

No te dicen al inicio, sobre las instrucciones para entrar al hotel. Por lo que pierdes tiempo en averiguar cómo es, escribirles y que te manden la información.

Do Not book , complicated and confusing checkin , they are supposed to send a code after calling, they don’t answer the phone, after not able to contact anyone had to book another hotel, rude customer service refused refund , way better options in the area

Las habitaciones muy buenas, tal cual las fotos. La llegada se complica si no hay alguien que me ayude, nunca me llego el link para registrarme entonces no tenía código para entrar y el nuer teléfono del correo no funciona, de no ser por un vecino que llegó y si tenía el número correcto no hubiera podido entrar