This is a serious complaint about the restaurant Market of this hotel. I stayed here for three days this time, every time I sit there for more than 10mins just to wait for service. Others western tourists got served the water immediately. The waiter also did small talk with them, but me? Totally ignored by all the waiters!
I have to call them, after I just ordered the sandwich then the waiter grabbed the menu from me! I have to chase him to ask for tea!
作為淡季也要5000人民幣一晚的酒店,馬德里的edition從室內設計到客房配置都非常平庸,很小,庭院房毫無景觀,比起其它國家的edition要差很多,比如三亞的,倫敦的。服務上,門口接待人員態度很好,但前台經常衹有一個人,這個人要負責check in or out,負責安排存取行李,還要負責解決一些客人的臨時問題,導致效率很低,我去前台諮詢、處理事情總是排隊,甚至要等候十幾分鍾。
Käännä
Vieraskäyttäjä
Deluxe King -huone - Katunäkymä
Majoittunut 12. 2024
Pariskunnat
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 26.1.2025
What an amazing stay we had at the Madrid Edition. It’s such a beautiful and well appointed hotel. Very friendly and professional staff. The rooms are spacious and have nice amenities. The hotel has an excellent lobby bar, a perfect cocktailbar and a club! We loved everything about it. We will definitely come back!!
This is the BEST Edition I've stayed ever, from the moment I got off the taxi, the staff was so attentive, from checking in to going to my room, everything was seamless. Every staff you meet in the hotel was friendly and welcoming. Facilities in the hotel is second to none and love the interior design in the hotel. Definitely will stay again