Novotel Madrid Center arvostelua

房間乾淨，大，每天提供瓶裝水，早餐非常豐富，值得推薦。前台英文很好。

設施齊全，位置優越，服務態度好，房間乾淨。

Aanrader!

地理位置方便，距離Goya地鐵站和Odonell地鐵站都很方便，樓下就是家樂福超市，附近就是Ingles百貨和wizink center廣場很熱鬧, 過聖誕節很有氣氛。距離麗池公園也很近，屬於馬德里富人區。國航的機組人員也入住該酒店。 房間面積大，比較寬敞舒適，早餐種類多，有7個餐枱，非常豐盛。衞生間也不錯，水壓小的問題應該是有所改善了。不足之處是基本沒啥服務，也沒啥軟件設施，房間不提供拖鞋、牙具， 需要自備。礦泉水衹有第一天免費提供兩瓶，後續不提供更新，需要的話算room service要單獨付費。而且很貴（酒店前台義正嚴辭理直氣壯的告訴衹有第一天免費，後續補水是room service，要嘛你可以自己喝tap water。服務態度真是很法國）個人建議可以在外面買好，吃自助早餐時自己續，這可能是最好的辦法了。 有熱水壺，水杯是紙質的😂房間隔音差， 隔壁開門的聲音很清楚誤以為是自己的房門開了。隔壁及周邊打掃衞生時聲音太大，感覺要把牆拆了的樣子。

地理位置非常好，許多景點步行即可抵達，附近有許多餐廳和酒吧，旅行優選。 房間整潔乾淨， 清靜， 非常適合一家大細黎住。

All good

Nuestra experiencia fue buena. El servicio fue muy amable, el desayuno muy completo aunque añadiría algo más de bollería(solo tenían Donuts pequeños, mini magdalenas , mini napolitanas de crema y trocitos de coca). La habitación estaba muy limpia. Pero como área de mejora añadiría q éramos 4 2 adultos una niña de 11 y otro de 15 y las camas supletorias (sobre todo para el de 15) era unos sillones mini con unos colchones muy finos y muy desgastados. No pudieron descansar bien.

酒店的前台很寬敞，幾位服務員很熱情。在這裏，還碰到了中國國航的空乘人員。 早餐特別豐富！值得再次入住。

Dear Accor group sir, I am writing to express my strong dissatisfaction with your hotel which I unfortunately chose to spend my holidays with. To begin with, I stayed in “Novotel Madrid Center” for two nights from Friday 6 December 2024 until Sunday 8 December 2024. In the 8th morning I checked out and left the luggages with because I had to travel to another country which is Portugal to fly back to my home country. When I was sitting down at the lobby to charge the mobile batteries at your hotel around 7.30-8pm. There were one family shared my seat made me turn my face back in another position. After that 1 min when I turned back to see my Mobile phones, they are gone! My 2 iPhones have been stolen. I have raised this out to the Front manager. He replied me rudely that he has to deal with many things, what he supposed to do, this is my belonging-supposed to be my responsibility. I asked him to help me to watch the security camera. He did not care. And it spent 2.30 hours!!! To tell me that now the camera staff saw the white hat guys took it and ask me to go out alone to report to the police by asking me to go out to call the taxi by myself. When I went out and wait for a while, it was really dark and no taxi so I decided to get back into the hotel to be better secured my life. One front desk even asked me so rude that checking my room number, there has never been anyone stayed there. Are you kidding me!?! I am your guests even the rate room is very high because of holidays, I still chose your hotel because I trusted the security! Otherwise I better stay in the hostel which is safer! It is more than obvious that my holiday was spoilt due to your low quality services and guest security negligence. I feel so scared and helpless. I thought that I should tell everyone globally about my story that not to choose ACCOR group hotel EVER, seriously. In this trip I stayed at Marriott and Holiday Inn, I am very impressive about their service, quality and helpfulness. I hope that you can do something for this matter that you will live up to the standards of your reputation. My friends lost the phones in Hilton hotel, Thailand. Manager helped to get back safely, even in China where we lost in translation, can get back. Here you can communicate by Spanish and English which is international languages already, so ashamed cannot do anything. There are valuable data in our phone, don’t think it is just the ***** things people just leave it or take it. Sincerely yours, Salilrat

房間設施配不上諾富特品牌：沒有拖鞋、用的是紙質杯子、洗澡水細小、配的沐浴露洗髮水較簡陋 門口有一大片休閑區，大堂很大

乾淨整潔，安靜舒適。早餐十分豐富。位置離麗池公園很近，去機場和市中心區遊覽十分方便。美中不足的是衹有入住的第一天早上給一瓶水，有點摳門。

房間很大，沒有牙刷

Buona posizione. Colazione eccezionale. Camere non nuovissime ma pulite.

방음이 전혀 안되었음 방 온도 콘트롤러가 3일내내 고장나 있었음 조식.직원 친절은 좋았음