Hyatt Centric Gran Via Madrid arvostelua

Majoituspaikan vastaus: Dear Guest!Thank you so much for taking the time to share your experience. We're delighted to hear that you found our location convenient and that our front desk team was able to assist with your airport transport. Providing seamless service to our guests is always our priority, and it's wonderful to know that we were able to make your stay more comfortable. We truly look forward to welcoming you back for another exceptional experience!Warm regards, Martin SanchoGuest Experience & Concierge Team

Majoituspaikan vastaus: Dear Tong!!Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had such a positive stay. Marcos is indeed an exceptional member of our team, and we are so pleased that his dining recommendations helped make your time with us even more enjoyable. We're also grateful to Angel for delivering the thoughtful service that you mentioned. Your kind words truly mean a lot to us, and we will be sure to pass on your compliments to both of them. We look forward to welcoming you back for another exceptional stay in the near future!Have a great day!Martin SanchoGuest Experience Team

Majoituspaikan vastaus: Thank you!

Majoituspaikan vastaus: Dear guest,We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the subjects you brought up, you enjoyed your stay with us. We really hope to welcome you back in a near futureKind regards,Marcos HuertasGuest Experience

Majoituspaikan vastaus: Estimado huésped,Lo primero de todo es agradecerle el tiempo que ha dedicado para valorar nuestro hotel. Nos agrada que le haya gustado las vistas del hotel, y que haya disfrutado del amanecer y del atardecer. Por otro lado, lamentamos que haya tenido ruido de la terraza, tomaremos nota para seguir mejorando y que para la próxima vez no le vuelva a suceder esto.Nos vemos pronto,Un cordial saludo,Marcos HuertasGuest Experience

Majoituspaikan vastaus: Dear Guest, Thank you so much for taking the time sharing your feedback with us.We are glad to hear that you have enjoyed your time here and appreciated our location and breakfast. Also, it makes us extremely proud that you would reconsider us for your next stay in Madrid.Looking forward to having you back.DanieleGuest Experience Manager

Majoituspaikan vastaus: Estimado Cliente!Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de nuestra excelente ubicación en la Gran Vía, una de las calles más emblemáticas de Madrid. Estamos encantados de que haya encontrado la habitación tan espaciosa y cómoda, especialmente para su familia, y que haya disfrutado de la impresionante vista panorámica de la ciudad desde el ventanal.Es un placer saber que nuestro servicio estuvo a la altura de sus expectativas y que el detalle de la botella de vino de bienvenida fue de su agrado. Trabajamos con dedicación para ofrecer una experiencia inolvidable a cada uno de nuestros huéspedes, y sus amables palabras son una gran motivación para todo el equipo.Esperamos poder recibirle nuevamente en su próxima visita a Madrid.Que tenga un buen día!Martin SanchoGuest Experience Team

Majoituspaikan vastaus: Dear Adenia,We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the subjects you brought up, you enjoyed your stay with us. We really hope to welcome you back in a near future.Marcos HuertasGuest Experience

Majoituspaikan vastaus: Thank you for sharing your experience at Hyatt Centric Gran Via Madrid. We are pleased to hear that you enjoyed our central location and that our staff treated you well. However, we are truly sorry to learn that your shawl is missing.We take lost items very seriously and would be happy to check with our housekeeping team to see if it has been found. Please reach out to us directly at +34 91 837 1234 with more details about your stay so we can assist you further.We sincerely hope to resolve this for you and would love to welcome you back in the future.Best regards,

Majoituspaikan vastaus: Thank you for your review Catherine!

Majoituspaikan vastaus: Dear M. Jeanswan,We greatly appreciate you sharing your thoughts with us. We're thrilled to learn that you had a good overall experience and that you liked our lively and convenient location. That you are happy with our services and facilities is fantastic to hear.We really regret any trouble the water pressure issue on the eighth level may have caused you. Rest assured that we are looking into the situation thoroughly to make sure every visitor has the most comfortable stay possible. Your suggestions are really helpful to us as we work to get better.We sincerely appreciate your understanding and good remarks, and we look forward to having you return soon for yet another wonderful visit.Have agreat day!Sincerely,Martin SanchoGuest Experience Team

Majoituspaikan vastaus: Dear Guest,We appreciate your thoughtful assessment. That you loved our ideal location and could find everything you needed close by makes us extremely happy. We're delighted things went well for you, and we firmly think that being in the center of the city improves the whole experience.We hope to see you again soon and make your next visit even more special. Do not hesitate to contact us if you require any advice or help.Have a great day!Sincerely,

Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review! We’re so pleased to hear that you had a great stay with us. It’s always rewarding to know that our guests enjoyed their time here.We look forward to welcoming you back for another exceptional experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out.Warm regards,

Majoituspaikan vastaus: Deae Guest,Thank you so much for taking the time sharing your feedback with us. We are extremely sorry to hear that we have not met your expectations. We have taken a good note about your breakfast and elevator comments and we have already passed it to the relevant departments. We hope we will have the opportunity of welcoming you back in the not too distant future. Best regards, DanieleGuest Experience Manager