Macon Marriott City Center

Service was pretty slow when we got there Thursday night. It wasn’t our waitress fault. Not very organized and kitchen seemed slow. The next morning we had to pay for breakfast. $15.99 for breakfast that is usually included in your stay. We only booked for one night because we had a grandson in a wrestling tournament and didn’t know if we would need two nights. I wish I had booked the second night with trip. Com and I didn’t because we were right there at the convention center and I walked back over and ask to get our same room for one more night. We got it for almost double the price of the first night and still had to pay for breakfast.

Not sure why hotel is rated so low. Check-in was seamless. Front desk clerk (Jada) was welcoming, personable and very profesional. Rooms are nicely appointed and very clean. George ( concierge attendant) was also very engaging and professional. This hotel clearly lived up to Marriott standards

First off I would like to thank Latoya, Stephanie,Ashley for welcoming me and always being so kind and going above and beyond to help customers… I did though have a issue with a staff by the name of Paula she was really rude and made me feel uncomfortable I am here for a week and I did like going to the bar to relax and eat but her mistreating me and made me feel like I wasn’t nothing really made me really stop coming to the bar to eat. Thank you to those young lady’s that works the breakfast hours they was the reason I choose to stay the whole week.

Georgie, Stephanie and Jerry could not have been any sweeter or accommodating!! 10/10 recommend!!! They are the best!!

I was disappointed. While the staff was friendly and helpful, the room was in need of a remodel. There was no plug in the bathroom sink. A ring or an earring would drop straight down. There was a sizable chip in the enamel of the bathtub. Not a danger but not very attractive. The bottom of the bathroom door was warped and the paint peeling. Again, not dangerous but a bit off-putting. There was no sheet on the bed. Is the duvet cover washed after every guest??? In any case, it was too hot resulting in a poor night's sleep spent throwing it off and pulling it back on. Finally, there was no freshly made complimentary coffee in the lobby. This is the very first hotel rated above two stars that did not provide this in my experience. "Proudly serving Starbucks" for which there is a fee after waiting in line is no substitute.

Excellent staff accommodations and hotel staff were very friendly and helpful during our sales meeting. We had several rooms and several conference rooms over the course of a week. Geri and Mercedes were shining stars that always quickly and efficiently resolved any issues I had.