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Vahvistetut arvostelut
Sijainti4.8
Mukavuudet4.7
Palvelu4.5
Puhtaus4.9
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Kielteisiä arvosteluja(3)
Vieraskäyttäjä
Reethi Muraka Overwater Villa
Majoittunut 3. 2025
Matkusta ystävien kanssa
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 18.3.2025
適合浮潛 水屋舒適 服務響應快
Käännä
Majoituspaikan vastaus: Dear Guest,Greetings from The Centara Collection, Machchafushi Island Resort & Spa Maldives!We are delighted to receive and acknowledge your quick response with regards to how wonderful and enjoyable your stay on our island. Thank you for choosing us to be your island vacation destination. As you have stated and recommend our island for its suitability for snorkeling and feeling comfortable with our house-reef. We are sincerely happy with this sweet note. We look forward to seeing you again on your next visit. Do let us know, for us to make it more meaningful & memorable island experience at The Centara Collection, Machchafushi Island Resort & Spa Maldives.Warm regards,Nalin DissanayakeResident Manager
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Vieraskäyttäjä
Reethi Muraka Overwater Villa
Majoittunut 11. 2024
Pariskunnat
2 arvostelu
3.7/5
Lähetetty 30.11.2024
- No one met us at the airport/pier, it turns out the girl was standing at the counter doing nothing, not even suspecting that we would be there, judging by her reaction, they were told the time in advance
- They promised that we would fly straight to the hotel, in the end they sent other people, as the employee said, because they have a lot of luggage, and you don’t, wait, shock…
- They answer your email once a day, you ask a clear question, they ask again, I have no desire to communicate with them at all
- (!) At 17:30 they put up a smoke curtain around the island, this is some kind of ******, against mosquitoes. You can understand everything, but why is this done in the middle of the day? Can't they do it at night or early in the morning?
- In an Italian restaurant where fish swim, the waiter said not to throw food for the fish, although they swim there because they are fed. What kind of trash is this?
- You need to make a reservation for this Italian restaurant, for this you need to write in the application that is given upon check-in. No one answers there.
- One day they called with cleaning at 8:55 in the morning. Their system does not show that the card is inserted and people are inside. Is everything ok?
- When the staff rides bikes along the road, it can be heard in the villas on the water
- The game area needs repair, it looks old.
- Pros. Delicious food: breakfast/dinner buffet and Italian restaurant. Clean water and beaches, no garbage on the territory.
- Summary. Reception, communication with clients - this is the worst side, they are somewhere flying in the clouds, and this is the face of the hotel. Thais are different, they are hard workers, they work: the Thai girl who meets people is great, also the Thai at the entrance to the buffet and the Thai cook are great.
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Käännä
Majoituspaikan vastaus: Dear Guest,A warm hello from all of us here at Centara Grand Maldives and thank you so much for having taken the time to share your feedback here and it was so wonderful for us to welcome you to our resort.Please know that it is certainly never our intention to disappoint our guests, and we try our very utmost to ensure all guests have a most comfortable, enjoyable and memorable experience. Again, we sincerely regret we failed in this with yourself.We do regret that the steps we took during your stay to try an enhance your experience were not adding value to you or did not meet your expectations and again, thank you for bringing the challenges to our attention.Your loyalty is greatly valued and leads us to commit ourselves to more efficiently managing any issues moving forward. Should your travels bring you back to the Maldives again in future, we hope to have the chance to restore your faith in the resort and our team.Please stay well and take care wherever you are now.Regards,Nalin Dissanayake Resident Manager
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a8uhnf
Perheen yli-vesivilla lasten makuuhuoneella
Majoittunut 8. 2024
Perhe
12 arvostelu
5.0/5
Ylivertainen
Lähetetty 27.8.2024
It's a amazing place to stay. Awesome place. Scuba diving is must in here.
Käännä
Majoituspaikan vastaus: Dear a8uhnf,A warm hello from all of us here at Centara Grand Maldives and thank you so much for having taken the time to share your feedback here and it was so wonderful for us to welcome you to our resort.Thank you so much for expressing your trust and confidence in us and hope that you have enjoyed the superb hospitality whilst during your stay with us.We hope to see you again soon for another scuba diving experience.Regards,Nalin DissanayakeResident Manager
Majoituspaikan vastaus: Dear Lijiancao,Thank you very much for taking the time to share the highest rating for us and your feedback following your recent stay here at Centara Grand Maldives.We are very glad to hear your appreciation for our team. It is our main goal to deliver nothing but the best and create an unforgettable experience for our valued guests.We are looking forward to extending another Centara experience with you, here on our chic paradise once again in the near future.In the meantime, stay safe!Regards,Nalin DissanayakeResident Manager
Majoituspaikan vastaus: Dear Darren.C,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for sharing your feedback regarding your stay. We are glad that we were able to accommodate an amazing experience for you here in the Maldives. Thank you for staying at our little slice of paradise, and we hope that you will consider us for your next vacation.Wishing you and your family a blessed year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Majoituspaikan vastaus: Dear EvianZhou,Greetings from Centara Grand Island Resort & Spa Maldives, a Thai International chain resort!Thank you very much for choosing our island as your holiday destination in the Maldives and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our resort was an incredible one and that you were pleased with the resort as a whole. Your heartfelt comments were shared with each and every team member who was thrilled to know that they had succeeded in making your stay a wonderful and memorable one. Your valuable feedback will continue to inspire and motivate the team to deliver exceptional customer service. Thank you for mentioning the excellent service competency provided by our staffs around the resort.We look forward to welcoming you again soon to our beautiful paradise and Centara Grand will always remain to be your Maldivian home and we are waiting for your next return.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
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Vieraskäyttäjä
Club Sunset Overwater Pool Villa
Majoittunut 5. 2024
Perhe
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 10.6.2024
環境:清澈見底的海水,豐富的海洋生物。
Käännä
Majoituspaikan vastaus: Dear Guest User,We were all delighted reading your review here. From all of us at Centara Grand Maldives, a very sincere thank you for taking the time to post such an overwhelming review of your experience with us.It was indeed a pleasure being your host and we hope to see you again soon.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Majoituspaikan vastaus: Dear amychen0518,Thank you for the amazing recommendation.We always strive to deliver beyond expectations and for our guests to take away nothing but the most memorable Centara Grand Maldives experiences. We are truly happy that we have made this possible during your stay. Your positive impressions and feedback will be shared with the rest of the team as this will inspire even more to offer uniquely personal and memorable experiences.Once again, our sincere appreciation and hope to welcome you back in the near future for another amazing Maldivian experience.Stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Majoituspaikan vastaus: Dear Guest User,Greetings from Centara Grand Maldives and thank you for having taken the time to share your feedback here with us.Needless to say, the team are saddened to learn that you did not enjoy your stay with us and regret you felt it left a sour taste.Please know that it is certainly never our intention to disappoint our guests and we try our very utmost to ensure all guests have a most comfortable, enjoyable and memorable experience. Again, we sincerely regret we failed in this with yourself.We do regret that the steps we took during your stay to try an enhance your experience were not adding value to you or did not meet your expectations and again, thank you for bringing the challenges to our attention.Your loyalty is greatly valued and leads us to commit ourselves to more efficiently managing any issues moving forward. Should your travels bring you back to the Maldives again in future, we hope to have the chance to restore your faith in the resort and our team.Please stay well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
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ukusa
Perheen yli-vesivilla lasten makuuhuoneella
Majoittunut 1. 2024
Perhe
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 14.4.2024
性價比很高。適合帶小孩來
Käännä
Majoituspaikan vastaus: Dear ukusa,Sunny greetings from Centara Grand Island Resort & Spa Maldives.Thank you so much for the time taken to share your vacation experience at Centara Hotels and Resorts collection. We are simply overwhelmed to learn that you had one of the best vacations with us. From the wonderful location, food choices, service from all over the resort and we thank you for the recognition given to us.We hope that Centara Grand Maldives will remain as the destination of your choice whenever your travel plan brings you back to the Maldives.In the meantime, stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Majoituspaikan vastaus: Dear Guest User,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for taking the time to share your valuable comments with us. We are delighted to hear that you had a wonderful time in our resort, and it was a pleasure to host you. On another note, we wish to inform you that apart from the seaplane flight, a speedboat transfer is also available (but not preferred). As the resort is located approximately 95km from the Velana International Airport in Male' city, hence the speedboat ride will take approximately 2.5 hours to reach the resort from the airport and vice-versa. Therefore, a seaplane transfer is the best option to get to the resort.Lastly, we look forward to welcoming you back again soon for another amazing Thai and Maldivian delights.Stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
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peterbeck
Duplex Ranta Villa
Majoittunut 4. 2024
Pariskunnat
3 arvostelu
4.7/5
Mahtava
Lähetetty 4.4.2024
Everything on the island, in the hotel is perfect. The environment and facilities are also extremely good. The restaurants are in good qualities. The only thing that can be challenged is the attitudes of the staff. Most of the staff are very nice and professional, however few of them need to have a further training. Overall, it is a perfect hotel in Maldives.
Käännä
6/8
Majoituspaikan vastaus: Dear peterbeck,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for sharing your feedback regarding your stay. We are glad that we were able to accommodate an amazing experience for you here in the Maldives. We consistently try to improve the quality of services that we offer.Thank you for staying at our little slice of paradise, and we hope that you will consider us for your next vacation.Be well, stay safe and take care wherever you are.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Majoituspaikan vastaus: Dear Guest User,Greetings from Centara Grand Maldives and we do hope that this message finds you safe and well. Thank you for having taken the time to share feedback on your experience with us recently and it was a pleasure to welcome you to the resort.We are nevertheless truly saddened that it is felt your experience in a number of areas did not meet the level of service that we strive to offer and that we are known for. Your constructive comments were discussed again today during our management meeting. We’ve taken your thoughts to hear and we’re planning on making some internal changes based on your feedback.We would be delighted to welcome you again and spare no efforts to ensure your experience is the wonderful Centara experience so many guests have grown fond of.Take care and stay safe wherever you are now.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Majoituspaikan vastaus: Dear Qian“^_^,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for staying in our paradise and for sharing your valid constructive feedback.It is with sadness that we read that you did not experience our 5-star hospitality as mentioned by many other guests and we apologize for all the inconvenience caused. In the meantime, as we navigate through these challenging times, we want to assure you that we will continue to provide great hospitality and we will be sure to re-emphasis on our training to maintain our level of products and services. We are glad that you took the time to write your comments for our knowledge so that we make the necessary improvement.On behalf of all of our colleagues on the island, we would like to wish you and your loved ones a healthy and safe year ahead. See you again soon.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
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Vieraskäyttäjä
Auringonnousun vesivilla
Majoittunut 3. 2024
Pariskunnat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.3.2024
Our first time to the Maldives on a Honeymoon and we had such an amazing time at the resort! The corals were amazing, and as such we spent every single day in the water snorkelling - you can see loads of black tip, white tip shark, we also saw some turtles, reef manta rays (?) etc. beautiful clear waters, the buffet spread at reef restaurant was amazing every single meal. There’s also loads of activities to do in the resort and the staff were all so pleasant, top hospitality! Nothing to fault really. The Italian restaurant is very hard to book so I’d recommend to book in advance.
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Käännä
Majoituspaikan vastaus: Dear Guest User,Warm greetings from paradise, Centara Grand Maldives!Thank you for sharing your fabulous experience with us and for sharing this with our team. We are so grateful to know that our team have succeeded in exceeding your expectations and thank you for mentioning our colleagues in general.All of us are overjoyed to read that you were blown away by your experience and we are truly blessed with the amazing team who truly care about your happiness while you are with us.Lastly, we would be happy to welcome you back to the Centara Family very soon and wishing you a great year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management