Derlon Hotel Maastricht arvostelua

Ik had 1 2 -ersoonskamer geboekt, naast een aktie van ING waarbij ik 2 2-persoonskamers kon boeken met ontbijt. Bij de online reservering heb ik voor deze ene kamer "met ontbijt" aangegeven, aangezien mijn ING kamers dat ook hadden. Bij de bevestiging van de reservering was meteen duidelijk dat met ontbijt zonder ontbijt bleek te zijn geworden, hoe weet ik nog steeds niet. Ik heb meteen telefonisch contact gezocht met Derlon receptie en mij werd verzekerd dat dit een bug was in het systeem en dat het wel degelijk een kamer MET ontbijt was. Daarop vertrouwende heb ik geen schriftelijke bevestiging meer gevraagd. Vrijdag j.l. bij aankomst vroeg ik nogmaals of alle 3 de 2-persoonskamers MET ontbijt waren gereserveerd. Dat werd bevestigd, alleen toeristenbelasting mocht ik direct betalen. Bij uitchecken werd geconstateerd dat ik nog 2 ontbijten a 55 euro totaal mocht betalen. Ik heb toen wat stampij gemaakt en hierover geklaagd en bovenstaande allemaal aangegeven. Uiteindelijk heeft men 1 ontbijt alsnog aan mij gefactureerd. Ik ben hier erg ontevreden over. Bovendien was de kamer die wij niet via ING geboekt hadden klein (kamer 206); we konden onze grote koffer niet kwijt. Douche was minimaal met een vreselijk douchegordijn en een p*sstraaltje water. Hotel Derlon? Mooie locatie maar vergane glorie en heeft zijn administratie en clientvriendelijkheid niet op orde.

Prima prijs/kwaliteit verhouding, suggestie is; badkamer opknappen, toilet borstel niet aanwezig.

Ales prima, maar 's avonds veel lawaai van de buren aan de overkant.

Mooie locatie. Fijne kamer. Vriendelijk en behulpzaam personeel!

Zeer fijn! Goede locatie en service.

Take the time to view the basement This was not my first stay at the Derlon but it is my first review. The Derlon is by far my favorite stay in NL. The staff is friendly and helpful, the location is an easy walk from the train station and all about the town. The breakfast area is basically a private archeological viewing of when the city was built. Highly recommend.

This hotel is in the best location to visit the city surrounded by bars, restaurants and the church. Lovely atmosphere and well lit at night. Reception staff welcoming. Room lovely and spacious, dont expect a brilliant view but not there for that. My only niggle would be that the beds are quote narrow, apart from that couldn't fault it. We didn't eat here but food and drink looked amazing. Would definitely recommend.

Prime located in Maastricht, this modern but cosy hotel has all to make your stay pleasant and a success. Its clear new management emphasized on attracting excellent staff, just making the experience personal and very enjoyable across the hotel. Good restaurant, and great wine selections made by the sommelier. The room is comfortable, airco system very handy. Last, the breakfast location (tasty local food), honouring Maastrichts Roman past is a good surprise. Do not let other reviews put you off, worth a visit!

Lovely spacious room and clean. Staff friendly and helpful

Comfortable hotel in amazing location!

This is a superb hotel. The staff are friendly, attentive and always wiling to go the extra mile for guests. The rooms are very comfortable and well equipped, the breakfast are absolutely marvellous and its location is excellent. Thoroughly recommend it.

we arrived at the hotel to visit the roman ruins underneath , the staff were lovely, so friendly, some of the nicest people we met in the netherlands. the ruins were amazing we loved it, thank you for allowing access. The town of maastricht was ok, lots of shops , we walked around to enjoy the history, the staff in the information office were so rude, talking to themselves could not care less about helping, and no toilets in the whole town what an uncivilised place. Much nicer places than maastricht, try woerden its magic

Outdated rooms We have stayed here several times in the past. Although the location is great the rooms are outdated, specially for the price and the fact it’s a 5 star hotel. 1 little bottle of shampoo and bodywash for 2 people and they were not replaced the 2nd day? 2weeks in the netherlands this was the most expensive one and the only one with no proper bodywash and shampoo provided, this is not to be expected in a 5 star hotel. I was told 2 years ago they were in progress of updating the rooms not no sign of it?

Very nice hotel right in the centre of Maastricht. Extremely comfortable, large beds, good service, very nice breakfast (in the lower floor in the middle of the ruins of the first Roman settlement in Maastricht…2000 years of history). Very good restaurant with a small carte, in which you can find your way easily. Good personnel. I went there many times… constant quality.