Candlewood Suites Belle Vernon

I will start by saying the people at the front desk are very nice and that is the only good thing I can say about my stay. The heat in my room was very unreliable, either too hot or too cold and not responsive to settings. There was no hair dryer. There was no ice bucket - if I got a bowl of ice and put it in the freezer, after ten minutes it was an unusable block of ice. There was no "body wash" in either of the pumps (shower and bathroom sink) and there were no bars of soap. There was only one packet of regular coffee and one packet of the creamer, etc. for a two night stay, and no daily room service to replace it. There also is no breakfast offered - the best I could do was a nearby McDonald's. I would not stay here again.

I reserved the room a month in advance and the clerk said they gave my room to somebody else. This was a five night stay. We were very upset

Upon arriving at the hotel the receptionist was asleep at the desk and had to be woken up. When going to our room the key card did not work. My husband went back to the desk and they apologized saying that they told us the wrong room number so we were trying to get into the wrong room. It gets worse. This was the only hotel that I have EVER stayed at that did not provide daily room service. I would not have even minded if it didn’t need anything, but We stayed for 6 nights and the staff did not enter our room even ONCE to make beds, change linens, provide clean towels, remove trash, etc. nothing. We had to take our used wet towels to the front to ask for clean towels. We had only one roll of toilet paper in the room for four people over 5 days/6 nights and we had to ask for more toilet paper. Little trash cans were full and when my husband emptied the trash cans himself and took to the front where the staff pointed him to where the dumpsters were. The rooms definitely needed updating. It was just gross. The gym looked decent, though we never ended up using it. Would definitely not recommend this hotel. It was quite a disappointment.

Everything was great. Room could have been a little cleaner, soap left from last guest but it was a good experience and we’d stay again.

Place was clean, however this hotel allows pets be prepared to possibly being woken up to nonstop barking early in the morning like I was and when I called front desk many times and they would not answer the phone. Also the coffee machine grounds were full and didn't seem to care to keep it accessible for morning. Below average rating for me

Very poorly maintained. Bad service. Very dirty room. Pans not washed in kitchen. Dirty towels. Smelly bathroom. Overall sense of ick.