The Hotel Lucerne, Autograph Collection

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

Nice staff and service.

很個性化的小型旅店

離花橋比較方便

I hate to have to write a bad review, and I’d love to be able to give this property more stars as the staff were great, but we were disappointed with our stay. Pros: - location - Rooms were clean - we were upgraded and the suite was spacious (bathroom was nothing special). Cons: - The WiFi didn’t work. It would disconnect every 5 minutes and when it was connected it was slow. On top of that, cell service wasn’t great so using the internet wasn’t good. - the TV is not a Smart TV. There are no apps and only about 10 cable channels (3 news channels in English but nothing else). Much of the menu is disabled as well so switching the TV to English was a huge challenge. There is screen mirroring but our devices could never find the TV to connect (most likely because of the WiFi problem above). - the hotel was noisy. I chose this property over the Renaissance as I read the music was obnoxious at that hotel. Come to find out, this hotel also had a loud music problem the night we were there. I heard techno music for hours while trying to fall asleep.

Wonderful service. This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.