AMERON Luzern Hotel Flora arvostelua

Majoituspaikan vastaus: Thank you so much for your wonderful review!We are thrilled to hear that you enjoyed our central location, the quiet atmosphere, and the complimentary minibar. It’s also fantastic to know that our breakfast, with freshly baked bread, made a positive impression. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Andreas and the AMERON Luzern Team

Majoituspaikan vastaus: Thank you very much for your wonderful feedback and perfect rating.We’re delighted to hear that you enjoyed our location, just a short walk from the train station and the boats — it truly makes exploring Lucerne and nearby destinations very convenient. We're also pleased that you appreciated the beautiful surroundings, the cleanliness of the room, and the quality of our facilities.It would be a pleasure to welcome you again on your next trip to Lucerne.Kind Regards, Liuva Ruano & the AMERON Luzern Hotel Flora Team.

Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We're delighted that you appreciated our central location, the cleanliness of the hotel, and the service provided by our team.We deeply regret to hear that the noise from the street disturbed your rest. As our hotel only offers rooms facing either the street or the inner courtyard, we understand that this may not suit every guest’s preferences. Please don’t hesitate to contact our reception—we are happy to assist and, whenever possible, offer a quieter room alternative.We hope to welcome you again and provide a more restful experience next time.Kind regards, Liuva Ruano & the AMERON Luzern Hotel Flora Team.

Majoituspaikan vastaus: Thank you very much for your perfect review and your lovely comments!We’re delighted to hear that you found the room spacious, quiet, and cozy, and it’s wonderful to know you’d recommend us to your friends. Regarding your wish for a room with a lake view — please note that our hotel only offers rooms facing the street or the inner courtyard. However, feel free to mention your preferences before your next stay, and we’ll do our best to allocate the most suitable room available.Looking forward to welcoming you again!Best regards,Andreas and the AMERON Luzern Team

Majoituspaikan vastaus: Thank you for your positive feedback and for highlighting our convenient location near the train station and Chapel Bridge. We're truly sorry that your experience was impacted by the construction work both inside and outside the hotel. These renovations are aimed at improving our guest experience, and we appreciate your understanding during this time.Best regards,Andreas and the AMERON Luzern Team

Majoituspaikan vastaus: Thank you for your wonderful feedback! We're delighted to hear you enjoyed the excellent location and the comfort of your room. It's great to know that the complimentary minibar added to your experience, and we appreciate your understanding regarding the available amenities.We look forward to welcoming you back on your next visit to Lucerne!Best regards,Andreas and the AMERON Luzern Team

Majoituspaikan vastaus: Dear Guest, thank you for your feedback. We're happy to hear that you appreciated our convenient location near the train station and enjoyed the general environment of the hotel. We’re truly sorry about the smell and the noise due to nearby construction. We understand this may have caused inconvenience during your stay, please note that your comments are important to us, and we’ll do our best to make future stays more comfortable.Kind Regards, Liuva Ruano and the AMERON Luzern Hotel Flora Team.

Majoituspaikan vastaus: Dear Jocelyn, thank you for your wonderful review! We're glad to hear that our front desk team was friendly and attentive, and that you enjoyed the complimentary drinks in the minibar. It's great that our location made it easy for you to explore the city. We hope to welcome you again on your next visit to Lucerne!Best REgards, Liuva Ruano & the AMERON Luzern Hotel Flora Team.

Majoituspaikan vastaus: Dear Jue, thank you very much for your kind feedback! We're delighted to hear that you enjoyed the warm atmosphere, cleanliness, and friendly service at the front desk. It's also great to know you appreciated the complimentary selection in the minibar. We hope to welcome you back again soon!Kind Regards, Liuva Ruano & the AMERON Luzern Hotel Flora Team.

Majoituspaikan vastaus: Thank you for sharing your experience with us. We're pleased to hear that you appreciated our convenient location near the train station and the old town. At the same time, we’re sorry to learn that the external noise disturbed your stay.As our hotel is situated in a central and lively area, we understand this can sometimes affect the overall experience. For future visits, please feel free to reach out to our reception team before 11 AM so we can explore the possibility of a quieter room change.We hope to welcome you back again and offer you an even more enjoyable stay.Best regards,Andreas and the AMERON Luzern Team

Majoituspaikan vastaus: Thank you for your feedback! We are glad to hear that our front desk team was attentive and enthusiastic in addressing any issues. We appreciate your understanding regarding room availability during busy times. While our hotel is a short walk from the train station, we hope you still found the location convenient for exploring Lucerne. We look forward to welcoming you again in the future.Best regards,Andreas and the AMERON Luzern Team

Majoituspaikan vastaus: Dear Guest, thank you for your wonderful review! We're delighted to hear that you enjoyed our central location and found it convenient for exploring the city. It’s also great to know that our friendly staff and clean, comfortable rooms contributed to a pleasant stay.We truly appreciate your kind words and look forward to welcoming you back on your next visit to Lucerne!Best regards, Liuva Ruano & the AMERON Luzern Hotel Flora Team.

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review! We are pleased to hear that you had a great experience and that our team was able to assist you with your reservation. Providing professional and courteous service is very important to us, and we are happy that we could accommodate you despite the booking error.We appreciate your feedback and hope to welcome you again in the future!Best regards,Liuva Ruano and the AMERON Luzern Hotel Flora Team.