Vieraskäyttäjä
3. huhtikuuta 2025
This was a sadly disappointing stay. It started at arrival. As our rooms were not ready yet, I asked for water. I was pointed to 2 different places and the person at the cafeteria rudely refused. Then the room was run down and looked dirty. The worst part was the fact that the bed sheets slid to the matress, which made my first night very uncomfortable. I was changed to another room that was cleaner and not as run down, but with sheets extremely scratchy. Luckily, the cleaning staff was very nice and helpful. All middle management (except night shift front desk) was very undermining and straight out rude. The breakfast staff were rude for our first 2 days, and then got more polite. Truly not what you expect from a hotel that markets itself as an upscale hotel. It's definitely not up to the image they project and the price you'll pay.
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