Vieraskäyttäjä
22. elokuuta 2024
The hotel's family room (2 interconnecting rooms, sold as a pair) must be the noisiest in the hotel. The kitchen ventilator is right outside, and runs so loudly and with such force that room closest to it actually vibrates. We were told that this would be switched off at 9.30pm, but it was running until after 10.30pm, which meant our young child was unable to sleep until very late. There is also an outdoor dining terrace on the ground floor outside the room, which was very noisy, with diners not leaving until after 10.30pm. We thought this would be the end of the noise, but throughout the night we were woken by people on the fire escape, and then the ventilator was switched back on very early. The room which has the door leading out on to the fire escape was essentially unusable for the duration of our stay. When I complained to the night manager, she was rude, dismissive and unhelpful, and made inappropriate comments about when she felt we should be going to sleep. In addition to the noise, we also found that the rooms were not clean, with cobwebs, dust, splatter marks on the walls, rings and smears on the bedside tables, a half-used toilet roll abandoned under one of the baths, and personal hairs on the back of one of the toilets. We had to hang a hand towel on the door leading to the fire escape, to ensure privacy. The beds were hard and uncomfortable. The shower screens aren't watertight. We will not be returning.
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