Chamba Valley Exotic Hotel

The room rates are very competitive. Water taps in the bathroom need replacement. The location is excellent

the toilets area need some improvement

This property definitely gets a mixed review- seems like maybe parts of the property have been renovated, but the rooms we were in definitely had NOT. The exercise room appeared to have a lot of equipment. The pool water was murky and lots of debris floating in it. We arrived to reception which appeared very nice, but then you notice right behind a chandelier is a light fixture with no cover. We are taken to our family room which is a stand alone 2 bedroom, 2 bathroom, with a sitting area in between with a microwave, refrigerator and stove. The place was very spacious, but looks like it may have been nice 30 years ago. One bathroom had no handle to turn on hot shower water, both showers had a frame with no door, if you walk around the bottom of your feet are filthy. The bedding looks nice in pictures, but the pillows are lumpy and smell. Shortly after we arrived, someone came and brought a can of air freshener and bug spray…..so they know it is a problem. The window screens are ripped and one of the windows didn’t close all of the way, so mosquitos, spiders, flying insects were in the room. It did have mosquito nets for sleeping though. Our first night the power went out and the backup generator did not kick in. We went to breakfast and I asked at reception about the generator, and they said “we’re working on it, we’ll let you know.” Breakfast tables were decorated very nicely and the food was good.

They cleaners stole my wine bottle and ate my cookies and left them in a weird way. Other wise am still hurt about my wine. I love accountability and honesty and I was not saved any of that instead I was served disappointed and dishonesty I wise management can look into this

I stayed there as part of the Kenya Delegation to the Africa Youth Chess Championship. The hotel was a great place to stay and ver friendly for the children. Petronilla Mbulo, at the Front Office was a very helpful person, who went above and beyond to make sure people were comfortable.