Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience with us. I am very sorry to hear that you experienced a frustrating and disappointing situation during your stay. No guest should feel unwelcome or treated unfairly. I am deeply concerned by your feedback and I sincerely apologize for the inconvenience this has caused and the unacceptable behavior you have described.Please know that this matter will be taken seriously and shared with the relevant teams to ensure that such incidents are handled appropriately. We are committed to providing equal and respectful service to every guest, regardless of nationality or background.I would greatly appreciate the opportunity to contact you directly to discuss your experience further and explore ways we can make it right. Your feedback is invaluable in helping us improve and we deeply regret that your stay did not reflect the level of care and service we strive for.Thank you again for your honesty and we hope to be able to restore your trust if you decide to give us another chance in the future.Warm regards,Bharti TripathiQuality Manager, Fairmont Doha
L'hôtel et chambres sont magnifiques, le personnel est très gentil. Le petit déjeuner buffet était répétitif et de qualité moyenne pour le type d'hôtel. Beaucoup de personnel mais pas très efficace, ils devraient être mieux formés . Un d'eux ne comprenait même pas le mot 'eggs' La piscine trop bruyante avec les cris des enfants. Nous avons acheté 7 grandes bougies dans un Mall et on arrivant à l'hôtel ils nous les ont prises soit disant pour des questions de sécurité. Lors de notre départ de l'hôtel nous y avons pensé à la dernière seconde, heureusement, sinon elles y seraient restées et ça aurait été trop dommage car c'était des cadeaux pour la famille. Je trouve que c'est l'hôtel qui devrait avoir la responsabilité de nous les restituer lors de notre départ.
Käännä
Majoituspaikan vastaus: Cher Javier,Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez trouvé notre hôtel et nos chambres magnifiques, et que notre personnel ait été sympathique. Nous nous excusons pour les problèmes rencontrés pendant votre séjour, notamment en ce qui concerne la variété du petit-déjeuner et l'efficacité du personnel. Nous examinerons nos procédures de formation afin d'améliorer le service à l'avenir.Concernant les bougies, nous regrettons l'inconvénient causé et comprenons à quel point cela a pu être frustrant. Nous améliorerons notre communication sur les politiques de sécurité pour éviter de telles situations à l'avenir.Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une meilleure expérience.Cordialement,Bhartti TripathiQuality Manager, Fairmont Doha
Vieraskäyttäjä
Premier-huone, merinäköala (King Size -vuode)
Majoittunut 11. 2024
Pariskunnat
3 arvostelu
4.7/5
Mahtava
Lähetetty 25.12.2024
One of the best hotels I’ve been. The service is amazing
Käännä
Majoituspaikan vastaus: Dear Distinguished Guest,Thank you for your kind words regarding your recent stay at Fairmont Doha. We are thrilled to hear that you found our service to be amazing and that your experience with us was among the best. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.Warm Regards,Bharti TripathiQuality ManagerFairmont Doha
H_77
Fairmont king-size-vuode, merinäköala
Majoittunut 11. 2024
Perhe
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.12.2024
الفندق فخم جدا ماتوقعته بهالفخامه
Käännä
Majoituspaikan vastaus: عزيزي H_77،نشكركم على ملاحظاتكم الإيجابية حول إقامتكم في فندق فيرمونت الدوحة. نحن سعداء للغاية لأن فندقنا قد تجاوز توقعاتكم من حيث الفخامة. يسعدنا أن نكون الوجهة التي تلبي احتياجات ضيوفنا الكرام، ونتطلع إلى تقديم المزيد من التجارب المميزة لكم في المستقبل.مع أطيب التحيات،بهارتي تريباتيمدير الجودةفندق فيرمونت الدوحة
At1withAdventure
Fairmont-huone
Majoittunut 10. 2024
Yksin matkustavat
13 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.12.2024
Exquisite.
I love this hotel.
I seriously love this hotel. First of all, it is EXTREMELY clean, trust me, I dare you to find a speck of dirt.
Secondly, the room is gorgeous! Well lit, amazing view, great amenities. The bathroom is incredible, spacious shower and a humongous bathtub.
Location wise, it is centrally located, so you’re close enough to most places using the metro station.
I would say the best thing about this hotel though, is that I felt safe, especially as a solo traveler, especially as a woman.
Each and every staff member made me feel safe, comfortable and at peace.
*Side bar- this hotel receives my award for the most comfortable bed I’ve ever laid on!
5 🌟
Käännä
Majoituspaikan vastaus: Dear At1withAdventure,Thank you for your wonderful review! We are truly delighted to hear that your experience at Fairmont Doha was nothing short of exquisite. Your kind words regarding our cleanliness, room aesthetics, and overall amenities are greatly appreciated. We take immense pride in maintaining high standards of hygiene and comfort, and it is gratifying to know that our efforts have resonated with you.It is also heartening to learn that you found our location convenient for your travels and that the breathtaking views from your room added to your overall experience. We always strive to offer our guests a comfortable and luxurious stay, and we are thrilled that you enjoyed the spacious bathroom and the inviting ambiance of your room.Moreover, your comments on feeling safe and comfortable during your stay, especially as a solo female traveler, are of utmost importance to us. The safety and well-being of our guests are paramount, and it is reassuring to hear that our dedicated staff contributed positively to your sense of security and peace of mind.Lastly, we are overjoyed to receive your accolade for the most comfortable bed you’ve ever experienced! We hope to welcome you back to Fairmont Doha in the future for another delightful stay.Warm Regards,Bharti TripathiQuality ManagerFairmont Doha
Salma
Fairmont-huone
Majoittunut 11. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 5.12.2024
It was a great experience, truly unreal. The breakfast was the star of the show as well as the luxury in the room.
Käännä
Majoituspaikan vastaus: Dear Salma,Thank you for sharing your wonderful experience at Fairmont Doha. We are delighted to hear that you enjoyed our luxurious accommodations and found our breakfast to be exceptional. Your positive feedback is greatly appreciated, and it motivates our team to continue providing outstanding service to all our guests.Warm Regards,Bharti TripathiQuality ManagerFairmont Doha
Majoituspaikan vastaus: Dear Jakhura, Thank you for your kind review. We are delighted to hear that you enjoyed your stay at our amazing hotel and that you found our lovely rooms with stunning views to your liking. It's great to know that you appreciated the variety of options available at breakfast. We look forward to welcoming you back soon. Warm Regards, Bharti Tripathi Quality Manager Fairmont Doha
Лучший отель. Цена-качество. Во всем чувствуется роскошь и забота. Продумано все до мелочей, начиная от туалета и ванной с умной системой, заканчивая шторами. 10 из 10, всем рекомендую, не пожалеете.
Käännä
Majoituspaikan vastaus: Уважаемая Марианна Афанасьева,Благодарим вас за отзыв о Фэрмонт Доха. Мы рады, что вы оценили наш роскошный сервис и внимание к деталям. Наша команда всегда стремится обеспечить высокий уровень обслуживания для всех гостей.Мы с нетерпением ждем вашего возвращения в наш отель.С уважением,Бхарти ТрипатиМенеджер по качествуФэрмонт Доха
Majoituspaikan vastaus: Dear Larinka The Wakaholic,We appreciate you taking the time to rate your stay at Fairmont Doha. Your feedback is important to us and helps us maintain our high standards of service. We look forward to welcoming you back for another wonderful stay.Warm Regards, Bharti Tripathi Quality Manager Fairmont Doha
Lee Juana
Premier-huone
Majoittunut 8. 2024
Liikematkustajat
9 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 13.10.2024
Clean, new and friendly service
Käännä
Majoituspaikan vastaus: Dear Lee Juana,Thank you for your feedback! We are pleased to know you found our hotel clean and enjoyed the friendly service. Your ratings in various categories are much appreciated.We look forward to welcoming you back for an even better experience!Best regards,Bharti TripathiQuality ManagerFairmont Doha