Hotel Mendez Nuñez

El servicio de la cafetería en el restaurante de la terraza es funesto, poco profesional y la oferta del concurso de tapas es pésima, tanto su presentacion como la atención de las camareras, no recondenamas la participación a este establecimiento porque de siempre el servicio no fue el mejor.

This is rated as a 4 star hotel. 2 main points at issue. 1) There is one entry point in to the hotel with a series of steps to reception. There is no ramp and certainly there was no one to assist me with my suitcase. There is a disability mover at the entrance but in 2024 but no one was there and the vast majority of people can manage suitcases/ prams, wheelchairs, using a well designed ramp. I would have thought would be a very basic feature. 2) No communication to hotel guests regarding accessing level 6 when it’s closed due to a function. I stepped out of the lift expecting to eat lunch, only to be told by someone not in the hotel uniform that it was closed to me.Full stop. I found it rude that as a hotel guest I was not spoken to by a member of staff. Why was this responsibility handed over or taken over by a member of the public? All this could have easily been avoided if fontina had the foresight to post notices in each floor. I had no idea if the restaurant was going to be open for dinner. I was just told there was a wedding and to go. Smaller issues: The person who checked me in gave me no information on WiFi, and I had to ask for a map. Zero interest as to whether I wanted any tourist information. no soap- only a dispenser and not any particular brand. This is not 4 stars, sorry guys. TV selection. Great if you speak Spanish but not one English Channel; not even the news.

The friendly people were the best

Como en casa , buen trato y habitaciones grandísimas , es el primer hotel que piso en Galicia pero perfecto , todo impecable y bien cuidado , restaurante justo a la entrada con buenos precios y comida típica

Ubicado a un minuto de la plaza mayor, perfecto para visitar la ciudad y disfrutar del tapeo, a menos de 5 minutos de todo. No entiendo las críticas respecto al coche, a un hotel céntrico ya sabes que no puedes ir en coche, genial que sea peatonal. Respecto al hotel, un poco decepcionante, al entrar no huele muy bien. Reformada la recepción y la sexta planta. La habitación también reformada, muy amplia pera ya están hechas polvo, paredes sucias, muebles desgastados, etc El desayuno bastante bien. Sólo volvería por la ubicación.

Le sobran dos estrellas. Lo bueno es que está súper céntrico.El personal simplemente correcto. La limpieza justita. La moqueta del pasillo con manchas, todas las paredes llenas de manchas,necesita urgentemente una mano de pintura. Tiene un parking publico a 3 minutos.