Swiss Hotel Apartments - Lugano

We were there during hot days and there was no Ac! No person helping you with the check-in (very complicated to do on-line). Far away from the lake or the center. Small modern apartment with nothing "luxury" (except the price) I won't recommend it

No air conditioning, away from any main point of interest, far away from the lake. The check-in is extremely complicated (I spent 30 minutes to check in) and nobody was there to help you. Very high price. Once in the apartment, it was very very hot with no ac. I won't suggest it

Très bien placé a moins de 700 mètre de tout, restaurant bord du lac et commerces

Ein Wochenende nach Lugano um meinen Geburtstag mit der Familie zu feiern.Wir haben 2 grosse Apartments gebucht.Es war eifach top.Die Ausstattung im Apartment,Das Personal,Die Tiefgarage fürs Auto wie auch die Raumaufteilungen im Apartment.Einfach Mega. Kommen gerne wieder.

Stayed in this apartment hotel for 2 nights in Apr23. We spoilt the hair dryer before we checked out, but could not inform the office as we checked out very early in the morning and the office was closed. The next day, I received an email informing us that they charged CHF500 to my credit card for spoiling the hair dryer and the TV. This is ridiculous. Their email mentioned that they gave us a perfectly working TV before we checked in. How can they accuse us for spoiling the TV a few minutes after we checked into the room while they did not proof to us that the TV was working after we checked into the room. Instead, we discovered that the TV was not working, after we turned on the TV, minutes after we checked in. Immediately we called the office and shortly, one of the hotel employee came to take a look at the TV and tried working it with the remote but failed. He said he would call the technician to come. A few minutes later, another employee came and tried to work the TV, to no avail. Shortly after, she walked out of the room and came back with another lady to replace the TV.They left the room after giving us a working TV.If they have given us a working TV before we checked in, the hotel should inform us on that day, so that we can clarify and settle the matter there and then.Why are they doing it behind our back now? Emailed them several times to ask them to refund us the difference after deducting the damaged hair dryer but they did not border to reply. This is robbery!

Great property and location. Apartments were very clean and had all the amenities you would need. Communication with office staff was great and they were always available if needed. Would definitely stay here again.