Queen Margarette Hotel - Downtown

We stay there to get the service on our vehicle up-to-date. As always it’s always a enjoyable and good stay.

房間設施老舊，破損未更新，網上預訂價格與現場價格差異很大，調整房型要求按照店裡原價補差價。新增的床鋪給很薄的床單，要求給被子，還要加價。 下水道反臭。

街中にあるので夜はうるさいです　デラックスルームでも　部屋は狭いです　バスタオルは有りますが　ハンドタオルはありません

It’s an old hotel in downtown Lucena. Had a hard time confirming my reservation when I called them letting them know that we will check in late. Our room got upgraded but again, the hotel is old.

Upon check in, our room has: 1. Incomplete items, like bath and hand towel, toilet mat. 2. Aircon and TV remote control is missing. We need to wait for several hours as the maintenance personnel kept the remote. 3. Door Keycard is not working you need to use the key to open the door 4. The hanging TV shelves is very hazardous, my.young granddaugther hit her face. 5. We requested for a cube ice for emergency use didnt came. 6. Breakfast buffet was not refilled. The hotel need improvement with their services

We saw cockroaches in our room and also the water from bathroom smells like really bad specially in toilet bowl the water spray there and we don’t know where’s the smells came from hope they fix it

My wife and I had a wonderful time there. The front desk lady and the waitress treated my wife and I so kind. This hotel has great employees and we are going to return.

I love the room ang linis and the bathroom as well. Thanks din sa mga staff and good service nila .i miss the lucban longanisa 😄

When we checked in, there was hammering and noise but we called the front desk and they were able to resolve the issue.