Home2 Suites by Hilton Lubbock

I have traveled all over the world and hotels have become my friend. Since I've slowed down, I stay infrequently in them. ...only 20-25 nights per year on average. This is my first Trip Advisor review, and it is for sure worthy! JD – Maintenance (attentive and though ahead of us) Ive - Front Desk (sweet and funny) Karim - Front Desk (all over it) Edna - Director of Sales (no words. ...Undoubtedly the BEST DoS rep EVER -- TRULY!! John - Maintenance/Front Desk (floored me during a conversation we had) All of these folks were TOP NOTCH! The support and service were unbelievably complete and expedient. Smiles, laughter, filled requests and silliness (appropriate) were always provided. The men and I were all very pleased with the hotel and staff! We were all checked out and most had departed. Myself and a few men were outside preparing to load up and out comes Ive "adding a cherry on top" of the weekend. She made a gesture that was COMPLETELY unexpected. It "blew me away" and left me with a smile a M I L E W I D E! It was so impactful that it had the person I was speaking with asking questions. HONORABLE MENTION: Kitchen staff were personable and inviting. The ones we met were connected and more than supportive.

Awesome staff ,friendly,nice and polite. Manager was extremely helpful, nice and courteous. I enjoyed my stay and I will recommend this hotel. Great location and tons of things to do around the city.Clean environment,rooms and good food.Thanks

Such a great hotel. Super clean and friendly staff. We stayed in the suite and it had plenty of room for my daily of 6Shout out to Ms. Ever at the front desk who got my family a late checkout so they could swim. I will definitely be returning for another stay. Best stay in Lubbock.

Key would not open our room door, so unable to enter our room. Hotel manager could not give us a new key, nor give us a new room to stay in for the night. So we asked for our reservation to be cancelled, so we could book another hotel with Hilton. Front desk person said they had cancelled our reservation at Home2. Hilton reservations found us another hotel. We were still billed by Home 2, and manager there will not give us a credit!! M

We had a wonderful stay at Home2 Suites! Our room was clean and comfy. The front desk staff were all kind. We loved the weekday breakfast. The weekend breakfast was a little different and the lady running it wasn’t as helpful or pleasant. I found it odd she had cards out for tips too. The weekday lady was super sweet and made sure everyone had what they needed before she closed up. I loved all the options they had as well. Adriana did a great job cleaning up our room. The location was very convenient and we will definitely stay here when we come to visit family again.

The staff here and especially Dee were amazing! I was in town for graduation and they supported me in making everything be perfect for my daughter! Thanks to the full crew her at Home2…you are doing a great job! Keep doing what you are doing!!!!

The good: Great people at check in. Very cheerful and respectful. The breakfast selection was very good thank you. Restaurant within walking distance. The bad: The property is showing a little wear. The hallway carpets are stained. The room was cleaned but not to the standard level I’m used to seeing from Hilton. The bathroom and kitchen floors were not cleaned right. Pictures attached. Overall not a bad stay.

Dee is absolutely the best! 5 star service! He was so helpful, kind, and accommodating! He is so friendly and he goes out of his way to make sure you have everything you need! He made our stay feel special! All employees should model their behavior on his!

Our first impression when we arrived was good. The parking lot was full but expected after a concert. Walked in as greeted with a smile and the front desk lady was very helpful. After we got to our room it was in slight disrepair. The sliding door to the bathroom was banged up, paint was scratched and the handle on the inside of the sliding door was gone. The water pressure, was weird. Couldn’t get cold water, but could get hot water from the sink, and the shower would alternate between hot and cold without warning. In shower the soap dispenser was broken and was just lying in the floor. There were cords hanging around the nightstand and the tv that just made it look like a rats nest. Little pet peeve of mine, if you don’t take care of the big stuff, how do I know you took care of the small stuff. Was woke up the next morning by housekeeping wanting to try to clean the room when we haven’t even checked out (only stayed one night). Went down to breakfast, was greeted by the front desk and again with a smile and a positive attitude. Got to breakfast with about 30 minutes to spare before it ended, the selection was sparse. Was able to make a waffle, but had to ask for a fork and a knife. I was directed to where they stored them by the attendant. I grabbed some for me and some extra to restock, and the attendant quickly removed the extra and muttered under her breath something along the lines of “creating more work when she was having to take it down.” As we were eating someone comes up to the line to get food. The attendant informs him that he has 3 minutes to get food. After the gentleman started to get food, the attendant is moving behind him shutting everything down. The gentleman wasn’t even completely done getting his food when the attendant turned the lights off in him. Over all the hotel was alright but not great. The front desk staff was pleasant, but that was about it. We chose this hotel because of the most recent glowing reviews, but it did not live up to the hype.