Location is great.
Front desk seemed to not really know how to register foreigners, taking a long time when it’s actually quite simple process. They should be kept updated on new immigration policies China has implemented to ensure smooth process for all the guests. Also they had quite hard time to explain in Chinese (on phone) how it works to get in to Jinshanling Great Wall.
Concierge however was nice and helpful. Their service was 10/5 and raises the overall to 5/5 from 3/5.
Restaurant is fine, prices are quite high but given that food was edible and no other options it is acceptable. Breakfast is good enough.
Cleanliness is ok, bed sheets are clean but bathroom is not so clean, quite many stains. Taking better care of the room could and would allow cheaper maintenance in long term. Bit of dust also.
Hotel should offer transit service to its customers from railway station so they wouldn’t be stranded and aggressively faced by locals offering ride.
Great Wall itself is amazing so I can only hope hotel would step up its game for the future.
Great location, near the water town and has its own scenic hike up the wall nearby if you’re looking to visit a remote section of the wild wall. We went in winter when there weren’t many taxis. The hotel were remarkably helpful in arranging a taxi to collect us.