Villa Champa

不行，一點不行

So enjoy staying here.beautiful, nice place, nice staff ,recommend to stay here

房間蠻大，外面有個小院子適合喝茶。

Decent size room with fridge, airco and ceiling fan. Breakfast is served at another location 2 minutes away at the riverside. The location is conveniently in the old town. Friendy service.

老闆安排了對着湄公河的房間風景很好，早餐也很不錯噢！

酒店不是一般的差，就和國內的招待所差不多。 設施：一般就沒啥！ 衞生：床單都是臟的！床單被罩估計都是上一個住客走了都沒有更換！ 環境：就是個2層小樓，吃個早餐還要到別的地方去，讓我找了好久！ 服務：基本找不到服務員！

老闆非常熱情，房間也佈置很好，乾淨，地方也極佳，是個好地方

I didn’t actually stay here but I had inquired about a room for three nights and they told me they had no availability. They walked me next-door to the Sok Dee. I booked for three nights at this place and paid. The next morning a woman from the Villa Champa came to the Sok Dee and said they had availability and for me to come and look at the room. I did not want to change hotels as my room at the Sok Dee was comfortable, clean, quiet and the staff were very kind and helpful. I went and looked at A room which was not the room that I would be staying in and I did not like it as it was on the street and there was construction going on. When I walked back to my hotel, the woman from the Villa Champa was aggressively talking to the owners of the Sok Dee and insisting that I move to their hotel. She was also aggressive with me, and I said I am not moving hotels, I have paid here and I am staying here! These are two separate hotels with two different owners. The whole interaction was very uncomfortable and I felt that I was being bullied. I think the Villa Champa staff are only concerned about keeping their rooms booked and do not care about the guests. I would highly recommend the Sok Dee Residence next door.

Terrible customer service here. I booked a single room for 4 nights, on booking in I was told I’d have to change rooms after the first night to a bigger one. This didn’t make sense and I was annoyed but agreed and packed my stuff up. When I got back on day 2 I was told I could stay in the same room. They have several buildings here and it seems that you can’t be sure where you are going to be staying. I got my laundry done and am always careful to count exactly how many items I hand in . It was 14 but when I got it back one item wasn’t mine and one was missing. The young guy on the desk was very unhelpful and showed me a photo (didn’t prove anything) and didn’t offer to check. I asked about a train ticket to Vientiane and was quoted 40USD for second class. I walked 2 doors down(towards the river on the right) and bought one from Liam for 25USD, the same ticket. I wouldn’t stay here again. I witnessed another traveler reporting money being taken from his room and how unhelpful they were, no apologies, marched him down the street to confront housekeeping.