Burasari Heritage Luang Prabang

Burasari Heritage Luang Prabang arvostelua

Burasari Heritage Luang Prabang

44-47 Unit 3, Khiri Village, Kingitsarath Road, Luang Prabang, Luang Prabang Province, 06000, LaosNäytä hotellin tiedot
Burasari Heritage Luang Prabang
Burasari Heritage Luang PrabangBurasari Heritage Luang PrabangBurasari Heritage Luang Prabang
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

9.2/10
Mahtava
40 arvostelu
Vahvistetut arvostelut
Sijainti9.5
Mukavuudet8.8
Palvelu8.9
Puhtaus9.5
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(40)
Positiiviset arviot(37)
Arvostelut valokuvien/videon kera(20)
Loistavat huoneet(17)
Todella hyvä palvelu(13)
Todella hyvä sijainti(11)
Puhdas ja siisti(10)
Kätevä sijainti(8)
Herkullinen aamiainen(7)
Upea design(6)
Kielteisiä arvosteluja(3)
Szeman Yeung
Superior-huone
Majoittunut 6. 2025
Yksin matkustava
3 arvostelu
9.5/10
Mahtava
Lähetetty 3.8.2025
The staff are friendly and helpful. The room is well-designed with vintage style. It's clean and hygiene as well. The breakfast is really nice with variety choices of western/laos food. The location is good, just near the main street, and 10-min walk to the night market. Just a little bit improvement can be done for amenities (e.g. upgrade the socket with usb tab, sound-absorb materials for blocking the noise from street)
Käännä
Majoituspaikan vastaus: Dear Szeman Yeung,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
RimmaCher
Deluxe-huone parvekkeella
Majoittunut 3. 2025
Matkustus ystävien kanssa
36 arvostelu
10/10
Ylivertainen
Lähetetty 15.5.2025
A beautiful and peaceful place in the heart of Luang Prabang! Highly recommend
Käännä
Majoituspaikan vastaus: Dear RimmaCher,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Ziwu_
Deluxe King -huone
Majoittunut 4. 2025
Pariskunta
2 arvostelu
4.2/10
Lähetetty 8.5.2025
設施：設施比較老 衞生：每天都打掃比較乾淨 環境：普通且正常 服務：非常惡劣 酒店白天的值班前台態度非常惡劣，帶有色眼鏡看人，對中國人比較歧視和不友好，英文聽不懂的時候沒有耐心，甚至責怪你聽不懂，可事實就是他講的英語非常有口音且讀錯單詞；對白人非常跪舔；酒店的設施和服務都配不上8百多人民幣一晚；洗臉盆的下水還是壞的，洗澡的遮擋簾子是臟的，蚊子比較多，隔音非常差勁，陽台門也是壞的；一般不給差評，但是忍不了了
Käännä
Majoituspaikan vastaus: Dear Ziwu_,Thank you for sharing your feedback with us. We are so sorry to hear that your stay with us fell far short of your expectations and caused you such discomfort.We want to assure you that we are taking your comments very seriously. Khun Somair and Khun Taeng are actively investigating this to fully understand where we went wrong and how we can ensure this doesn't happen again.We understand your disappointment with the condition of your room. Please know that we are already taking concrete steps to address these issues, including immediate repair of the sink drain, replacement of the shower curtain, and a comprehensive deep clean. We are also prioritizing the repair of the balcony door and improving sound insulation for future guests.Your feedback regarding the front desk service is also deeply concerning. We believe that every guest deserves to feel completely welcome and respected, and we sincerely apologize if this was not your experience. We are committed to providing our team with further training to reinforce our values of respect and inclusivity for all guests, regardless of their background or language.We value your feedback and hope that, despite this experience, you might consider giving us another chance to earn back your trust and provide you with the exceptional hospitality we are known for.Warm regards,Francia Andriamahenintsoa MartinezCustomer Relations
Vieraskäyttäjä
Deluxe-huone parvekkeella
Majoittunut 3. 2025
Perhe
2 arvostelu
10/10
Ylivertainen
Lähetetty 16.4.2025
Excellent
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Vieraskäyttäjä
Deluxe-huone
Majoittunut 2. 2025
Matkustus ystävien kanssa
1 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 4.4.2025
good staff good service and wine good price
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Elspeth
Majoittunut 12. 2024
Yksin matkustava
11 arvostelu
10/10
Ylivertainen
Lähetetty 22.2.2025
Stunning hotel. The room was gorgeous and exceptionally clean. Staff were very polite and helpful. A nice peaceful location by the river and a short walk into town. I highly recommend this hotel
Käännä
Majoituspaikan vastaus: Dear Elspeth,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
BenoitB
Deluxe-huone parvekkeella
Majoittunut 12. 2024
Pariskunta
23 arvostelu
10/10
Ylivertainen
Lähetetty 2.2.2025
We loved it! Excellent stay in this small heritage boutique hotel in the heart of Luang Prabang. Some comments mention that it’s a bit noisy in the morning as you can hear people outside going for the alms giving, it’s true, but it was not an issue for us and this is because you are staying in an old wooden building.
Käännä
Majoituspaikan vastaus: Dear BenoitB,We are pleased that your stay here with us at Burasari Heritage was satisfactory. Thank you for taking the time to write down your positive feedback. We hope to be part of your future travel plans again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
L3D
Deluxe-huone
Majoittunut 12. 2024
Matkustus ystävien kanssa
24 arvostelu
10/10
Ylivertainen
Lähetetty 31.1.2025
Excellent hotel with beautiful original features and great service.
Käännä
Majoituspaikan vastaus: Dear L3D,We are pleased that your stay here with us at Burasari Heritage was satisfactory. Thank you for taking the time to write down your positive feedback. We hope to be part of your future travel plans again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Quentin77
Deluxe-huone
Majoittunut 10. 2024
Matkustus ystävien kanssa
18 arvostelu
9.0/10
Mahtava
Lähetetty 12.1.2025
Beautiful little hotel. Great breakfast. Good location. It’s rather small so not a ton of amenities, but what it does have is of a high standard. Good value for money.
Käännä
Majoituspaikan vastaus: Dear Quentin77,We would like to thank you for taking the time to leave a comment. All of us here at Burasari Heritage are pleased that you had a lovely time with us. We hope to see you again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Wangdefahuo
Majoittunut 11. 2024
Pariskunta
4 arvostelu
10/10
Ylivertainen
Lähetetty 2.1.2025
房間乾淨整潔 床墊很舒適 房間的設計風格有法式的感覺 還可以 樓下就是餐廳 牛排很贊 酒店到附近的景點都很方便 放假散心的好去處 就是房間隔音效果一般 但是可以接受 酒店的沐浴露備品個人很喜歡
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Papinya
Deluxe-huone parvekkeella
Majoittunut 11. 2024
Yksin matkustava
1 arvostelu
10/10
Ylivertainen
Lähetetty 5.12.2024
Everything was just like in the pictures. Super nice decoration. The room and its balcony were quite big. The taste of their breakfast was very nice, literally - only American breakfast's available, tho. Free bicycle ride. It's located in a quiet area, which is good. It's close to the aiming area (with Wat Sensoukharam scene on the back) but a bit far from the night/morning market, FYI. Unfortunately, there was a construction in front of the hotel so it was noisy during the day.
Käännä
Majoituspaikan vastaus: Dear Papinya,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Vieraskäyttäjä
Superior-huone
Majoittunut 9. 2024
Pariskunta
15 arvostelu
10/10
Ylivertainen
Lähetetty 29.10.2024
位置方便，鬧中取靜，服務人員熱情。房間很有腔調，面積不是很大，但是住下來很舒適方便。
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for leaving a comment. All of us here at Burasari Heritage are delighted that your stay with us was satisfactory. We hope to see you again in the future.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Vieraskäyttäjä
Deluxe-huone
Majoittunut 9. 2024
Yksin matkustava
1 arvostelu
9.5/10
Mahtava
Lähetetty 10.10.2024
Helpful staff and nice spacious room. Could not book airport pickup due to no response though.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for the positive review. We do apologise for the setbacks you encountered during your stay. Please rest assured that we have taken note of your concern. We hope to see you again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Vieraskäyttäjä
Superior-huone
Majoittunut 8. 2024
Pariskunta
46 arvostelu
9.5/10
Mahtava
Lähetetty 19.9.2024
Super charming french colonial hotel in luang prabang overlooking nam khan river, breakfast is good ala carte style, some staff were friendly and accommodating very near alms giving ceremony, phousi hill is a 10 minute walk, room is spacious and mini bar refilled daily, would have been perfect had there been a pool
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Jian Ming
Superior-huone
Majoittunut 6. 2024
Yksin matkustava
29 arvostelu
10/10
Ylivertainen
Lähetetty 19.8.2024
Great location and room
Käännä
Majoituspaikan vastaus: Dear Jian Ming,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations