Epic Sana Luanda Hotel arvostelua

Majoituspaikan vastaus: Dear Mr. Arthur,Thank you for your valuable feedback. We are aware that certain aspects of our facilities may appear slightly dated, we are glad to know that you found our property well maintained and the service attentive. Your kind words truly mean a lot to us and will be shared with the team. We would also like to inform you that a light renovation is planned in the near future, with the aim of enhancing comfort while preserving the character and charm of the hotel.Regarding the issue with the applicated exchange rate we would like to inform that our exchange rate has reference to BFA’s exchange rate in order the ensure eventual depreciations during the month in practice. Every month, our exchange rate is evaluated by our Financial Services and reduced or increased according to the local bank exchange rate reference.We are a serious company and regret to hear your considerations on this matter. We wouldn’t like that this issue affects your experience at our hotel and are at your disposal to refund the amount that you consider to have been overcharged.We remain at your disposal for any further queries and look forward to hearing from you.Apologies for the inconvenience caused.Kindest regards,Bruno AlmeidaHotel Front Manager Diretor de Recepção e Atendimento

Majoituspaikan vastaus: Thank you for taking the time to share your experience! We are thrilled you had a wonderful stay and truly appreciate your feedback. Your insights are important to us as we continue to improve, and we look forward to welcoming you back soon! Kindest Regards

Majoituspaikan vastaus: Thank you for taking the time to share your experience! We are thrilled you enjoyed your stay and truly appreciate your feedback. Your insights are important to us as we continue to improve, and we look forward to welcoming you back soon!

Majoituspaikan vastaus: Thank you for taking the time to share your experience. We are genuinely sorry to hear that your experience did not meet your expectations. We take all comments seriously as they help us to continuously improve. Please accept our sincerest apologies for all inconveniences you encountered during your visit. We appreciate your feedback, and hope you’ll consider giving us another chance to provide you with the experience you deserve. Kindest Regards

Majoituspaikan vastaus: Thank you for taking the time to share your experience! We are delighted you enjoyed most part of your stay and truly appreciate your feedback. Please accept our sincerest apologies for the inconveniences you encountered during your stay with us. We look forward to welcoming you back soon! Kindest Regards

Majoituspaikan vastaus: Dear Mrs. Alcina,We would like to thank you for choosing EPIC SANA Luanda Hotel for your stay in Luanda.We are delighted to hear that you enjoyed our hotel and services and that you had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Thank you for your preference.Kindest regards,Alexandra SousaEPIC SANA Luanda Hotel

Majoituspaikan vastaus: Dear P. Thank you for choosing EPIC SANA Luanda Hotel. We appreciate your time and availability to share your comments and experience at EPIC SANA Luanda Hotel. We note your satisfaction with our Restaurants, Bed and Breakfast and team. Excellency is what Hotel Epic Sana Luanda always strives for, to ensure our clients satisfaction. We are greatly pleased when we are able to respond in due manner. We hope to have the opportunity to provide you with more excellent stays. May Hotel Epic Sana Luanda continue to be your very first option every time you return to Luanda so we may continue to ensure you with consistent services. See you soon.

Majoituspaikan vastaus: Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Our Bar Kosmopolis do have a indoor smoking area and a non-smoking area on the other side of the bar. We look forward to welcoming you back in the future! Kindest Regards