South Lodge

I spent two wonderful days here during the July heatwave. My room was spacious and the bed was so comfortable. Air conditioning didn’t function well, but that’s often the case here in the UK. Also, the Wi-Fi kept dropping, which was a little frustrating. However, I spent most of my time at the fabulous spa, where I enjoyed a great massage. My therapist was very knowledgeable, and she eased out the tension in my neck and shoulders, which had accumulated from lots of driving. The food was amazing, in particular, Botanica at the Spa, which was my favourite place to dine— lovely views and friendly service. I look forward to returning one day.

Hugely disappointed and at £700 a night for a family avoid Not sure where to start…. Rooms are dated but they are big and we were allowed to check in early but certainly not 5 star for the price (eg mirrors in bathroom were rusty all around edges) X2 fire alarms when children were sleeping that were terribly managed - staff didn’t come outside for at least 15 minutes and no explanation given Spa is gorgeous so if you want do a day visit Breakfast order was lost so we waited over an hour they did apologise as we would have missed our checkout time and gave us complimentary breakfast for our guests which was appreciated Came away saying we would never come back and couldn’t quite believe we paid that much for such a shocking service and dated rooms If you want to spend this type of money would recommend Beaverbrook much nicer rooms and staff that seem well trained

• We were lucky enough to visit on a sunny weekend which made the spa experience even better, being able to utilise the natural pool outside which lovely views • the facilities at the spa including the gym are fantastic • botanica is also a lovely modern restaurant with a relaxed feel • the grounds and south lodge building are grand. Although there is obvious need for updating. Particularly the bedrooms • no aircon which during summer made the room extremely hot • beds and pillows very uncomfortable • rooms could benefit from a mini fridge, although basic tea and coffee making facilities are provided • camellia restaurant was dated and lacked any sort of atmosphere. • expect to pay! Our one night stay with dinner and breakfast cost £648

We stayed here ten years ago and had a mediocre stay. Sadly ten years later things have deteriorated. Ten years ago we had air conditioning and turn down service. We left our room this evening at 5.30 on and returned to it at 11.30pm. The room had not been touched. Dirty towels were still on the floor along with used cups etc. I called reception who told me if I want d tie down service I should have requested it. When I pay £550 for a mediocre room with no air conditioning and peeling ceilings I expect turndown to come automatically. We were once again visiting friends who live very close which was our only reason for staying. They tell us they have recently cancelled their membership of the Spa here due to the business of it with hotel guests who fail to respect the environment. Having spent an hour at the spa this afternoon we can completely understand their choice. I should add that when we arrived this afternoon and explained we only had an hour before Soa treatments we were ushered through to the bat where we were assured we would have time to order a light lunch. 15 minutes later we left and managed to grab a bag of popcorn in our room before a mediocre Spa I always try to find the positive even in a negative experience but honestly South Lodge is a disgrace..

Lovely stay and attentive staff. Very good spa facilities and breakfast. However there was an incident during our last night. The fire alarm went off (unknown why since there was no fire) in the middle of the night at 2 am and we had to evacuate our room. We were with our 2 year old daughter and with grandparents, and they could not fall back asleep after the incident. Given this is a 5 star hotel we would have expected a small discount or token of appreciation following this event which ruined our night, however none was given.

I recently stayed a night at South Lodge with my daughter and the whole experience from start to finish was nothing short of amazing. Every member of staff we saw were professional and couldn’t do enough for us. The food we ate was exceptional. Our room was really lovely and the Spa is outstanding. We didn’t want to leave! I can’t wait to go back!