Las Balsas Relais & Chateaux

We spent 4 nights here as part of a 3-week hiking trip around Argentina. The hotel has a breathtaking view ( especially at sunset) from both the main house and the spa and the service and food are exceptional: We would like to give a special mention to Estefan who looked after us. Thank you to you and the team.

Avaliação feita pela minha esposa Christina. Hospedamo-nos no Relais Chateaux Las Balsas durante nossa visita a Vila La Angostura, uma experiência que combinou luxo e natureza de forma extraordinária. Nossa suíte, toda envidraçada e estrategicamente posicionada entre as árvores, proporcionou uma experiência imersiva na floresta patagônica. O ambiente amplo, elegantemente decorado, ofereceu um conforto excepcional em absoluto silêncio, permitindo-nos sentir verdadeiramente integrados à paisagem natural. O banheiro espaçoso e as toalhas de alta qualidade complementavam o luxo do quarto, embora o chuveiro pudesse contar com uma pressão mais potente para elevar ainda mais a experiência. A propriedade é um verdadeiro cartão-postal, com vistas deslumbrantes para o lago que capturam a essência da Patagônia. Os jardins meticulosamente cuidados, repletos de lavandas e flores diversas, transportaram-nos momentaneamente à Provence francesa. A piscina aquecida, com sua temperatura ideal, convida ao relaxamento em um ambiente de tranquilidade absoluta. O restaurante, embora aconchegante, apresenta dimensões limitadas, o que justifica parcialmente a política de horários fixos para refeições - uma prática que destoa do conceito de liberdade esperado em estabelecimentos da categoria Relais Chateaux e em momentos de férias. Jaqueline, com seu atendimento impecável, personifica a hospitalidade que esperávamos, sempre atenta e prestativa. Contudo, experimentamos um contraste significativo com a outra funcionária, ao solicitarmos toalhas para um passeio ao lago Correntoso. Fomos informados, de maneira pouco cordial por outra funcionária, que o hotel não disponibiliza toalhas para uso externo - uma política surpreendente para um estabelecimento situado em uma região célebre por seus lagos. A solução oferecida - panos de piquenique - ficou muito aquém do padrão que a classificação do hotel sugere. Apesar desses pontos de atenção, Las Balsas permanece como um destino de charme inegável e atmosfera romântica. Sua integração com a natureza e o conforto oferecido nos fariam retornar, na expectativa de que pequenos ajustes elevem a experiência à altura completa de sua reputação.

The property is in an excellent location .. from the room you get a view of the lake and mountain .. the staff went out of their way to serve the guest .. spa was excellent .. food can improve

We stayed 4 nights at Las Balsas and there’s no denying it’s in an amazing location with wonderful views! Other positives are the lovely spa, the delicious food, the charming communal areas, and the friendly staff. Although, on the whole, we had a great stay, unfortunately it didn't quite live up to the high expectations we had, given the cost and the Relais & Chateaux label. For example, our room was tiny, with very little storage space for clothes and nowhere to store our bags. The walls were completely bare so it felt a little sparse (especially compared to the rest of the property, which had a cosy decor). The bathroom felt a little worn, particularly around all its wooden features. We also found it a little uncomfortable that the bed was directly against the wall without any kind of headboard. Also, we were woken up during the night by a kind of scratching noise (it sounded like there was a mouse trapped in the roof area) - which was an intermittent issue for the rest of our stay. The reception staff arranged for a maintenance person to look into it but apparently nothing was found so nothing was done to fix it. After dinner one night it was mentioned that we could move to a different room but we weren't minded to pack and move at 10pm so we declined on the basis we'd see how we got on that night. Although we reminded the staff a few times about the ongoing problem, there continued to be no resolution and no further offer to move room and generally, frankly, they didn't seem bothered. We would have expected a bit more of a sense of urgency in trying to resolve the issue and more proactivity to make our stay more comfortable. It's really not ideal when you can't get a good night's sleep. The food at the restaurant was generally excellent although it would have been nice if there could have been specials on offer or different menus for some of the evenings. It seemed a little unusual in a restaurant of this quality for the menu to be the same every day during the 4 days we were there. It would also be nice to see a wider variety of wines available by the glass. Additionally, although we were on a full board rate and there was no problem to arrange a lunchbox for one of the days, we were rather underwhelmed by what we were given: we didn't think a wrap, a banana and a small bag of granola each was really on point for this kind of property (especially compared to the 3 course lunch you could have on site). It was nice to have soft drinks available in the mini bar in the room but it was odd there were no glasses to drink them from (until they were delivered during the turndown each evening) and they were all in plastic bottles, which seemed incongruous with the approach other properties are taking to single-use plastic (and actually our picnic basket included 2 refillable water bottles so it's odd they are inconsistent with this). Equally, it was nice to have an espresso machine in the room but only offering 2 capsules per day seem

Actually, they do accept children under 12 years old. I stayed at this hotel for 4 nights in January 2025. Although the hotel's website clearly states that children up to 12 years old are not allowed, during my stay, a very noisy family arrived, consisting of 6 adults and 2 children – one approximately 4 years old and a baby just a few months old. They arrived on Saturday, which significantly affected the tranquility of the place. On Sunday, this family with children occupied the hotel's pool, and no other guests felt comfortable staying there. From the expressions and attitudes of the other guests, I could tell they were also bothered by this situation. When I questioned the manager, she told me that the reservations team had decided to start accepting children. I responded that, in that case, this change should be reflected on the website. I have nothing against children, but if the hotel’s concept is to provide a quiet, child-free environment, this should be respected. If the policy has changed, then the website should be updated accordingly. Apart from this inconvenience, the hotel is in a beautiful location, the accommodations are very comfortable, and the staff is very attentive. As for the restaurant, I didn't find the cost-benefit ratio worth it.

Amazing location and very friendly and personable staff