HG Tenerife Sur

Hotel was wonderful. Food in pool bar and restaurant was very good. Everywhere very clean. Lovely heated pool. Staff great. Room had everything we needed. We will definitely go there again.

Booked holiday through Jet2Holidays and they really need to reclassify this hotel complex, it isn’t 3 star at all, 2 star at best. Really disappointed and feel as though miss sold what was stated on the website to what I actually received. Our apartment was tired and in need of decorating and clean furnishing as pictures. Everything was grubby and walls had dirty marks, tiles in kitchen and bathroom grout was old and yellow which added to the grubby look and feel. The cleaner arrived everyday to empty the bin and bring fresh towels along with making the beds. The shop is very expensive and would be cheaper to use the supermarket opposite. The reception staff on arrival aren’t friendly and when handing the door passes back at check out didn’t acknowledge me at all and proceed to have a conversation with a colleague. The restaurant food is good but you can receive the same kind of meals in the town at the same price or cheaper but with the beach and sea view. The staff are helpful and friendly. Now there is lounge gate. People start queuing at 8.30 am to put towels on beds at 9.00 am. There aren’t enough sun loungers and this is only March, I would hate to see the situation in peak season. The loungers are very close together due to lack of space and as usual people put towels on the loungers never to use them which I think the hotel should do something about this in light of the lack of availability. Also I wouldn’t say there are 6 pools, it’s one large pool split into 6 different size pools. Use of the safe in the room is extra and not included in the holiday price. I hope this review is helpful and gives an honest view on the hotel and amenities.

All good Very good and spacious aparthotel with heated swimming pool. Adequate buffet breakfast. Decent restaurant onsite, and several restaurants within a short walk. Don't confuse it with HG's other apartment complex over the road. In spite of instructions not to do so, many guests left towels on the sunloungers all day. But we always managed to find a couple of free ones. If we came again we would ask for a room a bit further from the bar, as the music didn't finish until 11pm.