Apartamentos Funchal

NEGATIVES & GRIPES We had to request a kettle as there wasnt one. Metal casing on one outer door needed repairing so the door would actually lock. The safe wasnt secured to anything. ( A repair man came, looked at it and said he'd return the following day but never did!) The toilet screeched for 10 minutes after flushing. The shower dribbled and was alternately cold then very hot. The lamp in the bedroom was secured to the wall with a flex too short to reach any plug point. They seemed to need us to hang around to let them in to change bedding and towels after a week. Also on delivery of a new fridge freezer my husband had to let the sweating delivery men in who had dragged the thing up 3 flights of stairs, while i stayed around the pool. It was then realised it was too tall for the place it was meant to go. So after gestures and deliberation it had to be dragged all the way back down the 3 flights of stairs again! POSITIVES It's a shame because with some attention and improvements all could be made right. Funchal is in a prime central position with lots of bars around and below the apartments with little or no noise. Lots of good eateries there too. We will be back again but not to Funchal . . . . sorry

Unhelpful, rude, arrogant to name but a few words to describe our "host" The apartment itself was fine, and other staff helpful to deal with. Location was good also. But the attitude, behaviour and downright bad manners of the manageress left a lot to be desired. This woman should not work in customer service

We really enjoyed our stay here. I would say the location was perfect, baring in mind we have a 3 and 5 year old they could both walk to shops, bars, beach, restaurants without too much complaining! On the final day we even walked to Playa de Las Americas but stopped for food half way. I know a few people have said the room was dated but I would genuinely say it was standard for a continental apartment. We had a two bedroom apartment and it was massive! We did end up moving our mattresses to the living room floor purely because the windows in both rooms were very easy to open and we wouldn’t have wanted either of our children to open them without us hearing/knowing as they could have fallen. The television was great with a range of channels. Bathroom had a really good shower and a washing machine. We had a sofa and dining room table in our front room plus a separate kitchen. Nice balcony and it felt safe with our kids out there. There isn’t a clean during your stay unless you pay 50 euros but it was spotless when we arrived and they provided loads and loads of towels. Our family had a one bedroom apartment and it was of course smaller than ours (having one less bedroom) but they were happy with it. Their apartment overlooked the road (ours overlooked the pool) so I asked them about noise but they said they didn’t hear any really. Although it said the apartments had Wi-Fi when we logged in it took us to a further login page and we couldn’t get on. My father in law asked at Reception and the lady couldn’t get him on either but it doesn’t sound like other people had a problem so maybe it was just us. As well as location the other top point of the apartment was the pool! So many sun beds, very quiet, baby pool to use. We really liked it. There was a slight confusion at check out when the cleaner came to us at 9. We raised it at reception and the owner was very cross, I think with the cleaner, maybe with me… I’m not entirely sure. She wanted me to wait while she was on the phone but we just wanted to get to breakfast and I told her it really didn’t matter. I only even went to talk to her as I didn’t want to be charged that we were late checking out of check out was 9…. Which it wasn’t it was 11 so to be honest all was good and we were happy. Overall a lovely, good value stay!!