Majoituspaikan vastaus: Thank you for choosing Fairmont Century Plaza for your friend's stay! We're delighted to hear they had a good experience. We hope to welcome you or your friend back again soon for another enjoyable visit.
Vieraskäyttäjä
Deluxe-huone, 1 King Size -sänky, parveke, näköala (auringonlaskunäkymä)
Majoittunut 4. 2024
Liikematkustajat
4 arvostelu
1.5/5
Lähetetty 24.5.2024
This hotel costs about RMB5000 or USD700 a night but provides no services at all. No one welcome guest at the entrance, no offer for carrying the luggage to the room and when asked for an extension of delay check out for one hour from noon to 1pm, the lady answering the phone asking for USD 170 for the delayed check out. Won't stay in this group hotel again. Not recommended.
Käännä
LianNull
Fairmont, huone, 1 Kingsize-vuode, kylpyamme
Majoittunut 1. 2024
Liikematkustajat
18 arvostelu
4.5/5
Mahtava
Lähetetty 13.3.2024
晚上樓上賊吵
Käännä
Majoituspaikan vastaus: Thank you for your feedback. We do apologize for the noise. We do hope this does not deter you from staying with us again and look forward to welcoming you back to the Fairmont Century Plaza.
Vieraskäyttäjä
Majoittunut 12. 2023
Matkusta ystävien kanssa
23 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 19.2.2024
房間設施齊全,環境舒適,
Käännä
Majoituspaikan vastaus: We're thrilled to hear you enjoyed the fully equipped rooms and comfortable environment at Fairmont Century Plaza! Thank you for sharing your experience. We look forward to welcoming you back soon for another memorable stay.
Vieraskäyttäjä
Deluxe-huone, 1 King Size -sänky, parveke, näköala (auringonlaskunäkymä)
Majoittunut 12. 2023
Liikematkustajat
15 arvostelu
4.5/5
Mahtava
Lähetetty 16.1.2024
酒店還比較乾淨
有配一次性的牙刷牙具和洗涮用具
Käännä
Majoituspaikan vastaus: Thank you for your review! We're glad you found our hotel clean and appreciated the provided amenities. We hope to welcome you back to the Fairmont Century Plaza soon!
Vieraskäyttäjä
Fairmont Gold 2 Kahden Hengen Huone
Majoittunut 7. 2023
Pariskunnat
3 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 7.10.2023
Good hotel but overpriced.
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Century Plaza. We strive to provide a unique and luxurious experience for all our guests, and our pricing reflects the high standards of service, amenities, and overall guest experience that we offer. However, we do always value feedback from our guests. Once again, thank you for choosing Fairmont Century Plaza. We hope to have the opportunity to welcome you back in the future, ensuring a stay that not only meets but exceeds your expectations.
This hotel is beautiful and the amenities are just what you would expect with a 5* hotel (gym, spa, bar, restaurant). However paying £600 a night, you’d expect to be able to access the spa without an additional cost. It does feel like the hotel doesn’t ‘value’ its guests in this department and is more concerned with its daily visitors. I was disappointed with a lady at front desk (she was a younger asian or hispanic lady). She had promised a 50% discount with parking (Which is $71 per day) and suddenly had amnesia at checkout. She also came across rude and unhelpful. The in room dining staff are brilliant. Special shout out to Wendy & Matthew who went above and beyond during my stay! Unfortunately, the bed smelt strongly of sweat/b.o when we arrived and this was resolved straight away. Other than this, the beds were comfy, the balconies are helpful but could be better in terms of views and furniture. Pros and cons throughout!
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Century Plaza. We are pleased to hear that you enjoyed the aesthetics and amenities of our hotel, and that our in-room dining staff, especially Wendy and Matthew, provided excellent service. We do understand the importance of meeting our guests' expectations and sincerely apologize for any inconvenience you experienced with the spa access and the miscommunication regarding the parking discount. Rest assured, we are addressing the issue with our front desk staff to ensure a better service experience for all our guests in the future. We are also relieved that our team could address the issue regarding the cleanliness of your bed swiftly. We continuously strive to provide a comfortable and enjoyable stay, and your feedback is crucial for us to enhance our services. We truly appreciate your comprehensive review and hope to have the opportunity to better serve you on your next stay with us.
Vieraskäyttäjä
Premier Room, 2 Double Beds (Century Plaza | Hearing Accessible)
Majoittunut 7. 2023
Perhe
14 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.9.2023
非常不錯,滿意
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your positive experience at Fairmont Century Plaza. It is delightful to hear that you had a very good and satisfying stay with us. Our team is committed to providing exceptional service to ensure our guests have a memorable stay, and your kind words serve as a tremendous encouragement to all of us. We eagerly look forward to the opportunity of welcoming you back in the near future for another pleasant stay.
Daofeng006
Century Plaza -kahden hengen huone, jossa on kaksi parivuodetta ja parveke
Majoittunut 7. 2023
Perhe
107 arvostelu
5.0/5
Ylivertainen
Lähetetty 10.8.2023
安全,舒適,高檔,現代感十足。
Käännä
Majoituspaikan vastaus: We are elated to receive your kind words regarding your stay at Fairmont Century Plaza. It's immensely gratifying to learn that our dedication to safety, comfort, and modern luxury resonated well with you. We continuously strive to offer a high-end experience that our guests cherish. Your feedback not only serves as a reassurance but motivates us to elevate our services further. It would be our privilege to welcome you again in the near future for another enriching stay.