Vieraskäyttäjä
29. kesäkuuta 2025
This is not really a hotel. More like a bed & breakfast style accommodation. We paid £150 per night for 3 nights, booking in January, based on Trip Advisor reviews (fairly good at the time) and their own website. Photos are not representative of the reality. We had to walk up two flights of stairs with our luggage (no lift), no wardrobe, no hair dryer, no safe, no bar, no reception after 21:00, and reception not manned for long periods during the day. The balcony, much lauded on their website, was effectively shared with all other residents as there was no screen between balconies (see photo) and other residents could see into our room. We had booked for 3 nights, but on arrival (around 17:00) we immediately rejected the accommodation, but at that time we had to stay 2 nights as we could only reorganise accommodation for our third night, so we said we would just cancel the third night and asked for £150 to be returned. This refund was refused. Possibly because we had complained, or maybe that’s normal, our room was not cleaned on the second day and our towels were not changed, nor was the bed made, all things you would expect of a “hotel”. We are now claiming back £150 through our credit card company via chargeback, something the owner seemed familiar with when we complained. We will go to court if necessary to get our money back.
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