The St. Regis Longboat Key Resort

Beautiful hotel but service is lacking for this caliber of resort. All restaurants were an exorbitant wait, either to get in when reservations weren’t required or for your food once you were seated. At Breakfast our orders were taken promptly but it took quite a bit of time to receive our meals. Do the buffet rather than an la carte if eating breakfast. My son’s waffles came out 20 mins before the rest of our orders. Then when ours came a duplicate meal came for him. The staff seemed frazzled by the number of people staying the week we went. Hard to get waitress service at the lobby bar when seated and harder to get to the bar. To further display their overwhelm we had an odd incident at the pool on our third day. Our family of 5 got to the pool early in the morning and asked for four chairs. We received them around 9am. We left for 45-60 mins to go eat breakfast. At no time, until around 1:45pm was one of us not at our grouping of chairs after breakfast. Mind you we also ordered food and drinks. My husband went back to the room and me and my children walked to the beach. Came back to find two of our chairs coverings removed. I was told it was because we didn’t leave any personal items on them and they’d check to see if they gave them to someone on the wait list. The chairs were given to two other people. Around 20 minutes later I realized my children’s shirts were missing - they had been left on the chairs. I went to the pool desk and asked if they had them and they promptly grabbed them. I asked why the chairs were taken if we had left personal items there - as this being the reason I was initially given as to why we lost the chairs. They said because we left the chairs for over an hour. This is completely untrue and if that were the case the chairs next to us were left for almost two hours, so why weren’t theirs taken? They were not polite about the situation and it felt extremely sneaky. They waited for us to leave to take the chairs because they were at “max capacity”. Their words, not mine. So, it somehow became mine and my families problem because they couldn’t accommodate all their guests. Again, the level of service is just not there for this caliber of hotel.

Brittany was the most amazing bartender ever! She was so friendly and thoughtful enough to make our date night with a 3d printed image of our daughter in our drink ! It was an amazing experience ! Thank you so much for an amazing date night! We also went to Italian restaurant and the food was excellent

the best beach vacation. st regis is warm elegance with great service. Darin and the beach guys were fabulous. valet were quick. love the special lagoon snorkel experience, tortoise feeding , and pilates. food is fabulous. aura for lunch. riva buffet breakfast. rib eye , caesar salad and the best dessert apple dumpling at the CW steakhouse. carolina’s coffee and amazing pastries. turndown service. comfy rooms. perfection!