Sea Horse Motel

On our last night of a three night stay, we were awakened at 12:49am by a Fire/Carbon Monoxide alarm siren. We called the emergency phone number posted on the office door and were told by Elena the owner "it is probably a false alarm". Not the most reassuring answer when Carbon Monoxide can kill people, but we hoped for the best. At 5:45am the siren went off again, and this time I noticed water pouring in under the wall. We luckily were able to get all of our stuff out of the room before it got soaked. The owner arrived on the scene shortly thereafter and told us the pipe burst in the office next door to our room. Unfortunately instead of enjoying a relaxing last morning on the beach, we had to evacuate a flooded room. I requested a refund of one night due to our inconvenience. Elena (the owner) agreed to a 50% of one night refund but then when she kept trying to explain that the false alarm in the middle of the night was not her fault, and I kept trying to tell her that it doesn't matter whose fault when your are awakened, she hung up on me then emailed saying she changed her mind and decided to not give me any credit for our inconvenience, and that I should "Do whatever you need to do". So posting this warning to future guests to beware is exactly what I needed to do. Great location, but lousy customer service.

Na

Nice no frills little place near beach The location is really good it’s very close to the beach and walking distance to some things on Long Beach bl. It was our first time there and we were happy the place was clean very updated room and bathroom tiny though. Wasn’t given a bath rug for coming out of the shower so had to use one of the bath towels. Paid for beach passes at the desk. Pool was basic nothing special but for a motel it was ok. The rooms were good but very small and for the price I know it’s high season but I paid like $400 per night I feel like that is too much. You pay for the location. Definitely no frills but I appreciate the clean and comfortable beds.