Vieraskäyttäjä
20. heinäkuuta 2025
I recently visited Pimms Restaurants at the hotel with my cousin, hoping to enjoy the stunning views and get a bit of work done before dinner. Although the restaurant wasn’t open yet, the staff graciously allowed me to sit at a table while they prepared for service. I made it clear that I planned to order both dinner and drinks once they officially opened, and they assured me that was no problem. About 30 minutes later, a staff member named Gloria abruptly approached and told me I had to leave the table because it had been sanitized for dinner. She claimed we were “contaminating the space.” I politely explained that I planned to dine at that very table, but she showed no interest in resolving the situation or offering an alternative. There was no offer of a reservation, no suggestion of another table just a blunt dismissal, as if she wanted me off the property entirely. Fortunately, Monica caught me after the interaction and did an amazing job turning the experience around. Her professionalism and warmth truly stood out, and she embodied the kind of hospitality I’ve always associated with this island. The setting at Pimms is undeniably beautiful, and Monica deserves recognition for her grace under pressure but the interaction with Gloria left a sour note on what should have been a lovely evening.
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