Premier Inn Derry / Londonderry hotel

Hotel was located at a very convenient place. Ample parking lots. Room was clean but the bed was too soft for my back.

I stayed over St.Paddy’s weekend with the family & what a great time we had. The hotel has been refurbished & honestly the bedrooms were incredible. Staff were excellent & shout out to April on nights who replaced our bedding as our youngest was sick.

The staff were excellent, and check-in was quick and hassle-free. The receptionist was friendly and always ready to assist. The added convenience of free on-site parking was a great bonus. Unfortunately, the on-site bar and restaurant were closed in the evening due to a staffing shortage, so I ended up ordering a Chinese takeaway and enjoyed it in the comfort of my room. The next morning, I opted for the Unlimited Breakfast, which was absolutely delicious and definitely worth the £10.99. The surrounding area is beautiful, and this Hotel continues to impress. Having stayed here multiple times, I can confidently say I’ll be back again.

Overall, we had a pleasant stay for 2-nights B&B, with several positives: 1. Pleasant location (in residential area); albeit not walkable to city centre! 2. We stayed in a 'Premier Plus' room and appreciated the extras (when we got these sorted, finally: see below!) 3. Conor, on Reception, was very helpful, even if he couldn't sort out the lights! 4. Pizza, fish and chips and Chinese food carryout options immediately across the road, handily. On the negative side: 1. On our first night, we had to ask Reception for several items not in the room! Additionally, there was a problem getting our bedside lights to work. Amazingly, even with Connor's assistance, they only worked when the bathroom lights were on (couldn't make this up!). So no lights or follow-up from Premier Inn staff the next day☹️ The provided hairdryer and remote control offered inconsistent performance. One serious issue was the bathroom hot tap. The water became SCALDING; with no warning❗This is a health and safety concern for the hotel to address; at least with a written warning in the bathroom. 2. We were emailed several days beforehand, advising the restaurant was not doing evening meals. Yet, upon arrival, this was inaccurate: it was open and serving! 3. The breakfast was adequate. The selection was good, including condiments; but a lot of the 'hot food' was mostly lukewarm and dried up (fried eggs invariably like rubber!). The sausages were the exception and very tasty. 4. The restaurant (Brewers Fayre) was a good size but: lacked atmosphere, seemed understaffed- as only occasionally present. Also, there was no clearing of dirty dishes while we ate (despite the obvious lack of busyness at recurring times)! The carpet does need a good clean or replacing. Disappointedly, we also uncovered several dirty cups and plates on both days. Overall, the restaurant would benefit from more attention to detail, staff training; and being more customer focussed.

We have stayed here multiple times. Very helpful staff, comfortable large beds, a good shower, free parking with lots of space and a lovely cooked breakfast, all at a reasonable price. It is always our first choice of hotel when visiting family in Londonderry.

We knew the restaurant was closed but when we arrived the bar was also closed We were going to meet family but nowhere to go. Very disappointing and we stay frequently in the hotel. Very disappointing and puts me off going again. Felt let down got an email saying restaurant was closed but no mention of the bar being closed.