Msk Premium

The location of the hotel is right next to The Hyde Park literally 5 mins to the entrance of the park. We travel with family and the room is big enough and cozy for 4 people. The reception is open 24/7 with is fab. In the room, the tall window is my fav! When the weather is good, I feel likes I’m in Spain. Overall, very comfortable and calm.

Booked a room + terrace for myself and two adult daughters for a birthday weekend in London. Terrace was completely unusable as there was no seating/furniture due to ‘outdoor seating being suspended by the council’ presumably for noise pollution. On the website, the terraces show seating which is misleading. The weather was lovely so it felt particularly galling to not be able to sit outside when I’d deliberately booked a room with outdoor space. Also, there are signs saying ‘only 2 people allowed on the terrace at one time - no good for a family of 3 even if we’d been prepared to sit on the ground! Separately, the double room was small with no usable plug sockets for eg a mobile phone and no bedside space/lamp etc. Very polite and friendly reception staff but that didn’t compensate for lack of promised amenities.

DO NOT VISIT! The apartment stole our bags and didn’t give them back and tried to assault us. Do not visit this apartments it’s ran by plastic gangsters who try to threaten normal people who we’re visiting london

Horrific stay, the headboards were alive with thousands of bed bugs and eggs my friend was eaten alive. Changed rooms however, the original bug infested room was let out again the same day despite not being fumigated. The reception staff did not seem shocked or surprised when we showed them video footage of the bed bugs. We were attending the Kylie concert and lost half a day, changing rooms (which was a downgrade on the original booking) and buying new pjs. We have sent numerous emails and not had one reply despite being discreet regarding the bugs when reporting the issue. Weekend was ruined due to the stress and also the subsequent days after when the bites showed up. I could go on but the attached photographs speak for themselves.

This is more a 2 star hostel. Pros: Location Shops near by Hyde Park Cons: Very noisy No coffee facilities Brick beds Dusty and other people hair in the bed Shower glass filthy Bin in bathroom not empty Toilet wasn’t cleaned after who ever used it Not worth £120. £60 at best

Booked MSK Premium 14 months in advance for a popular date. A few weeks before I was due to check in I received a message saying the rate I booked contained an 'obvious mistake' and if I wanted to keep my booking I needed to pay the 'correct rate' - 6 times the original rate! When I replied to the message, I didn't receive any help or further information - just an automated message saying that they cancelled my booking. The original rate I paid was in line with typical rates for hotels in the Bayswater area of London.