The Adria

服務熱情 衞生不錯

The hotel is situated in beautiful Queens Gate, and the interior is stunning in every way. Both the hotel rooms and the lounging areas are beautifully designed and are great for relaxing after a day about town. The staff personnel were very polite and accommodating. However the miscommunications and sometimes poor attention to detail was somewhat surprising. As a boutique hotel the number of guests is quite limited, which would lead one to think that the guests would be easy for the staff to keep track of. Two out of three breakfasts there was some issue (as LHW members we were informed that continental breakfast was included in our stay). Day two the hostess informed us, in front of the other guests in the restaurant, that we had no breakfast package. This was sorted out eventually but still an unpleasant disturbance when checked into a five star hotel. Especially in front of the other guests. When we pointed this out after breakfast, we were informed that we, in fact, were entitled to any item we wanted from the menu as members of LHW, not only the continental. This fact was unfortunately left out from our welcome information. As we were leaving early the next morning we declined anything else from the menu but asked that our continental breakfast would be waiting for us after check out at 7am. As we arrived for breakfast on the last day, the staff was completely oblivious to our request from the previous day. Luckily we hadn’t ordered anything from the menu apart from the continental breakfast which was easy to prepare. As we checked out we asked to receive the invoice via email, but it has not yet arrived two days later and we’ve had to contact the hotel in order to try and get it sorted. As we passed by the reception on our way out we were also informed that they had made a mistake in payment and that we had to repeat the process. They also appear to have charged to much for the stay, but without the invoice it is hard to say what caused the error. Hopefully they will send it over soon. All in all, the experience was not at all what we expected from a five star hotel. Guests pay a premium for attention to detail, unfortunately the breakfast debacles robbed us of much of the relaxing experience.

I cannot recommend the afternoon tea highly enough. What an incredible experience. As a family we turned up and were greeted at the door and shown to a lovely table in a fabulous room. The staff were brilliant. Kind and helpful. The children sat down to a gift teddy bear each. They were then given the fun challenge of choosing their sandwiches and drinks and were allowed to smell all the different teas! (Dried form which was fun). The teas itself was delicious as was the sandwiches, scones and cakes. The staff were fab with the kids and very attentive. Overall a lovely experience. If I may make 1 small recommendation - could the children’s afternoon tea come with a little pad and some colouring pencils? May give the adults a few moments for another glass of the superb champagne!!! Thank you. We’ll be back!