Fraser Place Canary Wharf

Nice area to stay in and and an affordable serviced apartment to enjoy it.

Very good stay

智能電視未能上網，反映後沒有跟進。

Check-in was pleasant and jovial but was given a room that didn’t match the description when booked. When I queried this, the attitude immediately changed and I was met with a “that’s what came through” - ‘computer says no’ demeanour. Even in the face of me showing my booking on screen on my mobile, there was no movement and the advice was “take it up with your travel booker”. I said I’d put in a complaint and was told “ok sir, thank you”. Still in the wrong room as I type………….. Having stayed here numerous times when visiting Canary Wharf (my accommodation of choice, in fact). I won’t be returning and will book with Marriott in future.

The place itself is nice—the rooms were spacious, and we liked the overall setup. However, the service was extremely disappointing. We had connectivity issues with the TV, and despite calling reception three times, no one came to fix it. We were told someone would arrive within an hour, but they never showed up. Later, they claimed they had knocked three times, but since there is a doorbell, we would not have missed it. To make matters worse, staff were rude and dismissive, implying we should have basic knowledge of using a smart TV. I work in the computer science field, so if it were a simple issue, I would have resolved it myself—there was clearly something wrong with the TV. When we checked out, another staff member claimed the person who was supposed to assist us had left due to an emergency and that the woman we spoke to on the phone was “new.” However, this felt like an excuse made up on the spot rather than a genuine explanation. Looking at other reviews, poor service seems to be a recurring issue, and management is often defensive and rude in their responses. The hotel itself has potential, but until they improve staff professionalism and accountability, I wouldn’t recommend staying here.

I stayed overnight at Fraser place, the room was amazing however the staff were no help we had an issue with the tv and we had called up the reception on three occasions the first where we were told that someone would come in half an hour and help with this issue the person did not turn up after an hour we had called. Karina had picked up and said mohammed (previous person on the phone) had left which meant he had lied to us! Karina then said she cannot do anything about the TV and expected that we just utilise the room without the tv, which was something included in the package. She repeatedly said there is nothing she can do offering no solutions. This is very unfair and wrong I do not recommend a place with poor hospitality and service. Staff are supposed to accommodate guests correctly they are trained to provide services instead they do the complete opposite. DO NOT VISIT