Fraser Place Canary Wharf

Nice area to stay in and and an affordable serviced apartment to enjoy it.

Very good stay

智能電視未能上網，反映後沒有跟進。

The location is superb, closer to London's key financial and other institutions, trains, buses and grocery shops, making mobility so friendly. The environment is clean and rooms are cleaned frequently. The staff are super welcoming. I will single out Hira and Fiski (apologies if I didn't get his name right) for being super supportive and courteous. They stood on their feet to ensure that my colleague whose flight was at 9pm was able to extend her stay, reflecting the ideals of the Fraser Place. By Maxwell from Ghana

I recently had a disappointing experience with the staff at this establishment. It appears that they dismiss negative reviews as untruthful while accepting positive feedback without question. The staff's lack of friendliness is evident in their responses. Additionally, despite the fact that the individuals I stayed with are cyber security experts, the company made an inappropriate comment suggesting they need to familiarize themselves with Google Chromecast and ChatGPT. This response reflects a troubling lack of professionalism and a sense of insecurity on their part. Based on my experience, I would not recommend staying here to others.

The place itself is nice—the rooms were spacious, and we liked the overall setup. However, the service was extremely disappointing. We had connectivity issues with the TV, and despite calling reception three times, no one came to fix it. We were told someone would arrive within an hour, but they never showed up. Later, they claimed they had knocked three times, but since there is a doorbell, we would not have missed it. To make matters worse, staff were rude and dismissive, implying we should have basic knowledge of using a smart TV. I work in the computer science field, so if it were a simple issue, I would have resolved it myself—there was clearly something wrong with the TV. When we checked out, another staff member claimed the person who was supposed to assist us had left due to an emergency and that the woman we spoke to on the phone was “new.” However, this felt like an excuse made up on the spot rather than a genuine explanation. Looking at other reviews, poor service seems to be a recurring issue, and management is often defensive and rude in their responses. The hotel itself has potential, but until they improve staff professionalism and accountability, I wouldn’t recommend staying here.