Thistle London Marble Arch

I cannot say enough about how filthy and unhygienic Thistle Hotel Marble Arch is. My family was very disappointed with the uncleanliness of the hotel rooms and hallways, not to mention the awful odor of the old carpets in the rooms and hallways. The housekeeping service was below standard. Housekeeping lacked attention to details in keeping the rooms clean and making sure that all the necessary items in the bathroom replenished. Also, there was hair present in the bathtubs on multiple occasions. Also, the bedsheets and bed covers were not clean and showed old stains. The beds did not have the clean smell that an average 4 star hotel would have. Housekeeping was not efficient when requesting clean towels or additional water bottles. The wait was quite lengthy at times. During the check in process, we requested an additional bed but it took many hours to arrive.. We had two connecting rooms. Quite simply I would not stay at The Thistle Hotel in the future.

Escalator needs fixing for sure. Rooms need to be maintained - in my 3 nights stay I needed to ring maintenance twice; once for a non functioning flush and once because my aircond in the room started humming loudly.

I had an absolutely wonderful stay here! From the moment I arrived, the staff went above and beyond to make me feel welcome. The room was spotless, beautifully decorated, and incredibly comfortable, with all the amenities I could need.

فندق جيد

Extremely convenient location. The room is spacious, but have to wait for quite some time for the lift service.

This hotel is almost perfect if not Becos the lift is not in service to accommodate the number of guests. You will need to queue up everyday u go out or Come back to hotel. U need 10-15 mins extra for Each lift journey. The man in glasses at reception is super rude when we arrive to check in. We were a frustrated Becos of the 15 hours long haul flight for us to arrive to London plus 1 hour taxi ride. Poor service when check in. No one will tell u there is a lift from Ground floor to reception floor with luggage. U neee to explore yourself.