Hotel was conveniently located outside a bus stop with buses going to Oxford Circus, SOHO, Chinatown etc.
Area is relatively safe.
Hotel-wise not the best for a four star. Definitely can improve on service and cleanliness. Probably also time for a refurbishment of furniture and white appliances. AC was making weird noises the entire time of the stay, shower door wasn’t working, surfaces weren’t not clean (we used a wet wipe right after housekeeping and it was so filthy - yucks!). Oh and the room only comes with shower gel and shampoo in terms of amenities (unlike the long list it states in description).
Majoituspaikan vastaus: Hello Pingdan, Thank you for your feedback.I am pleased to see that you enjoyed the location of the hotel and what we ofered.We hope to see you again.Kind regards,`Jaime
Majoituspaikan vastaus: Dear Emma,Thank you for your feedback, we are pleased that you had an enjoyable stay with us.Apologies that the room wasn't big enough on this occasion, hopefully on your next stay you can stay in one of our larger bedrooms such as the Junior suite or executive king.We hope to see you again soon.Kind regards.Michael Ferraz - Reception Manager
Majoituspaikan vastaus: Hello,Thank you for your feedback, we ar happy to see that you had a lovely time with us.We hope to see you again.Kind regards,Jaime
Majoituspaikan vastaus: Hello Magicjosonn,Thank you for your feedback, we are happy to see that you enjoyed your stay.We hope to see you again soon.Kind regards,Jaime
jennifer66360504
Executive King -huone
Majoittunut 5. 2024
Perhe
4 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 29.7.2024
離唐人街很大英博物館很近。但是提着箱子要上台階才能進入,不方便。
Käännä
Majoituspaikan vastaus: Hello Jennifer,THank you for your feedback, we are happy to see that you had a lovely stay.We have two lifts at this hotel, however on the day they were not working and our team were eon site to help with luggagr for the short time that they didnt work, apologies for the inconvenience.Kind regardsJaime
LEEMINSEON
Junior-sviitti
Majoittunut 6. 2024
Perhe
1 arvostelu
1.0/5
Lähetetty 27.7.2024
체크인 시간 3시이후라 5시정도 도착해서 체크인을 하려고 하는데 직원들끼리 상의를 하더니 잠시 대기해달라고 해서 한 10분정도 대기했어요
그러더니 직원 한 분이 오셔서 하는말이 방이 없다고,, 근처 차로 10분거리에 5성급 호텔로 옮겨준다고 해서 어쩔 수 없이 알겠다고 햇는데 오버부킹으로 다른 손님도 옮기신걸 보니 종종있는 문제 같아여.. 옮긴 호텔이 더 넓어서 다행이긴했는데 똑같은 4성급에 뭐 더 좋다고 얘기하긴 애매한 정도였네여
Käännä
Majoituspaikan vastaus: Hello Leeminseon, Thank you for your feedback, apologies for the inconvenience, as you wee aware we were unable to accomodate you ont he day but we were aable to book you into another hotel.Kind regardsJaime